Skip to main content
H
helenc60029531
Participant
December 8, 2021
Question

program error

  • December 8, 2021
  • 1 reply
  • 460 views

When exiting out of photoshop, I keep getting an error messsage..."Could not complete your request because of a program error"  Can anyone help me.

Helen Carriere

This topic has been closed for replies.

1 reply

Ranjisha Sengupta
Ranjisha Sengupta
Legend
December 8, 2021

Hi there, 

 

Sorry about the trouble experienced.
What versions of Photoshop and operating systems are you using? What happens after the error message pops up? Are you able to close the application? Did you try doing any troubleshooting on your end?

Please do the following troubleshooting Go to Preferences > Performance and uncheck Use Graphics Processor and restart Photoshop.
If that helps, you can then update the GPU driver, reboot your computer, then re-enable Use Graphics Processor in the Performance Preferences and restart Photoshop. 

If this doesn't work, you may try and reset Photoshop preferences back to defaults and check if that helps. Here's the article for the steps: https://adobe.ly/3ceal5t Also, back up the existing Photoshop preferences if you have any custom brushes, action, and workspace: https://adobe.ly/2vNz6FG

Let us know how it goes.


Thanks.
Ranjisha

H
helenc60029531Author
Participant
December 8, 2021
Thank you for your quick response.

I am using Windows 10; 64 bit operating system; photoshop v23.02.

I couldn’t exit our of Photoshop but was able to use the control, ault, and delete button in the task management which worked and was able to get out of photoshop.

Thank you

Sent from Mail for Windows
Ranjisha Sengupta
Ranjisha Sengupta
Legend
December 10, 2021

Thanks for the update. Feel free to reachout whenever needed. Regards.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices