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Heirloom Bob
Heirloom Bob
Inspiring
December 28, 2022
Question

Program Error

  • December 28, 2022
  • 3 replies
  • 1413 views

I have several jpg images that when I attempt to open in PS 24.1.0 receive an error message  "Could not complete your request because of a program error.". My research says to use the User-diagnostics plug in but that seems to pertain to an earlier version of PS? The learn how to fix icon that appears with the program error window doesn't provide the info I need to resolve. Any thoughts? Running windows 10

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3 replies

Kevin Stohlmeyer
Community Expert
Kevin StohlmeyerCommunity Expert
Community Expert
December 28, 2022

Hi @Heirloom Bob can you try this. Quit Photoshop then right-click the .exe icon and open Photoshop as an Administrator. Then try opening your jpgs. Any difference?

Heirloom Bob
Heirloom BobAuthor
Inspiring
December 29, 2022

Same results Kevin.

NB, colourmanagement
Community Expert
NB, colourmanagementCommunity Expert
Community Expert
December 28, 2022

Bob, maybe try copying a few of those Jpegs to the main hard disk then see if the issue persists. 

 

I hope this helps
neil barstow, colourmanagement net - adobe forum volunteer - co-author: 'getting colour right'
google me "neil barstow colourmanagement" for lots of free articles on colour management

    Jumpenjax
    Community Expert
    JumpenjaxCommunity Expert
    Community Expert
    December 28, 2022

    Maybe also try From the hard drive to drag and drop on the photoshop icon.

    Lee- Graphic Designer, Print Specialist, Photographer
    J E L
    Community Expert
    J E LCommunity Expert
    Community Expert
    December 28, 2022

    Hi @Heirloom Bob, sorry to hear about the problem! Sounds strange. Is it only happening with this certain batch of jpg images, or with any jpg you try to open? Are you opening them from within Photoshop or by clicking on the file? Where are the files located? On a local or external drive, or on the cloud? If you try to open them from Bridge, does the same error message pop up? Do you want to post one or DM me with the file and I'll see if I have the same issue? I'm running Windows 10, Photoshop 24.1 Release.

    Heirloom Bob
    Heirloom BobAuthor
    Inspiring
    December 28, 2022

    Not all jpg's just some of them.

    Opening from Explorer and jpg's then open on PS.

    External drive

    Same issue in Bridge but i thought you were onto something there. 🙂

     

    One of the images i am having issues with is attached.

     

    J E L
    Community Expert
    J E LCommunity Expert
    Community Expert
    December 28, 2022

    Okay, thanks for that info. This may have to do with the external drive. Did you try disconnecting and reconnecting it?  Restarting Windows? Also, I don't see an attachment file yet. Can you try again?

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