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Inspiring
May 22, 2023
Question

Program Error opening file

  • May 22, 2023
  • 1 reply
  • 1353 views

I have been recieving this error when attempting to open some files:

Could not open "XXX.psd" because of a program error.

A workaround is to open the file with Gimp - which is free software - and re-save as a psd file. Gimp retains the layers, but does, however, dispense with other stuff such as Colour Fill layers and vector shapes. A better alternative is <LINK REMOVED>(there are probably similar sites) which allows you to re-save the file losing nothing.

Such files can then be opened again in Photoshop with no error.

 

Strangely, if the file is thereafter edited in Photoshop in any way - even to simply hide then show a layer - and saved from within Photoshop and closed: any attempt to re-open the file with Photoshop will invoke the familiar error... It seems to me there is something about how Photoshop handles layers when saving that makes them impossible to re-open with Photoshop; saving a formerly dodgy psd as a tif within Photoshop creates a similar error when trying to re-open it: "There was a problem reading the layer data. Read the composite data instead?" If you choose the "Read.." option, you get a flattened version of your file... So probably Photoshop is handling layers badly on save/open. That other software can open these files should embarrass Adobe.

 

I've tried different prefs and troubleshooting - such as saving without thumbnail, generator, GPU - etc etc. nothing works so far. I would be interested to know if anyone else is receiving this error trying to open a previously okay file and if there is a pattern.

 

v 24.5.0 Apple M1 Ultra 128gb RAM OS 13.3.1(a)

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1 reply

Kevin Stohlmeyer
Community Expert
Community Expert
May 22, 2023

Hi @TommyTwoBrains where are the files located? Local HD or?

Inspiring
May 22, 2023

Usually external HD, but I've tested same file on internal also with same result.

 

Kevin Stohlmeyer
Community Expert
Community Expert
May 22, 2023

Hi @TommyTwoBrains were the files directly saved to the external first? What happens if you open local, save local? Is your external drive formatted Mac OS Journaled not ExFat?