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benp79206116
Participant
November 26, 2019
Question

Program error while rendering a video Photoshop 2020 on a macOS

  • November 26, 2019
  • 3 replies
  • 741 views

I am trying export a small video from photoshop, a simple slideshow basically. I try render to video and only about half the video renders out before I get a "program error message". I'm not sure how to resolve this issue. Any reccommendations?

 

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3 replies

PECourtejoie
Community Expert
PECourtejoieCommunity Expert
Community Expert
February 19, 2020

Hello, try to update to Photoshop 21.1, released today, as a fix for program error in the timeline is listed in the release notes: https://helpx.adobe.com/photoshop/kb/fixed-issues.html#photoshop-desktop-fixed-issues

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benp79206116Author
Participant
November 28, 2019
On Wednesday, November 27, 2019, 4:36:14 PM EST, Adobe Support Community Mailer wrote:


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| | Adobe Support Community |

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| Hi benp79206116, |
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| Sahil.Chawla just posted in a community you follow. |
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| Nov 25, 2019 05:31 PM in Photoshop |
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Re: Program error photoshop 2020 on a Mac
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Hi there,



Sorry to hear about the program error while rendering a video in Photoshop 2020, could you please let us know what macOS version are you working on?
iMac (Retina 5K, 27-inch, Late 2014)Running on macOS Mojave version 10.14.6

 
Also, where are you exporting the file local or external drive?
Local/desktop

 
Could you try resetting the preferences of  Photoshop and see if it helps?https://helpx.adobe.com/photoshop/using/preferences.html
I reset the preferences but it still gives me this message:
I even went as far as uninstalling/reinstalling Photoshop 2020 with the same result |

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Note: Make sure that you back up all your custom presets, brushes & actions before restoring Photoshop's preferences. Migrate presets, actions, and settings

 

Regards,
Sahil

 

 
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Sahil.Chawla
Adobe Employee
Sahil.Chawla
Adobe Employee
November 27, 2019

Hi there,


Sorry to hear about the program error while rendering a video in Photoshop 2020, could you please let us know what macOS version are you working on?

 

Also, where are you exporting the file local or external drive?

 

Could you try resetting the preferences of  Photoshop and see if it helps?https://helpx.adobe.com/photoshop/using/preferences.html

Note: Make sure that you back up all your custom presets, brushes & actions before restoring Photoshop's preferences. Migrate presets, actions, and settings

 

Regards,
Sahil

 

 

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benp79206116Author
Participant
November 30, 2019

Hey Sahil,

I work on an iMac (Retina 5K, 27-inch, Late 2014)

Running on macOS Mojave version 10.14.6

 

I am exporting onto my local desktop and I have also tried resetting all of my preferences.

But each time I export, it still gives me that error message.

I went back to Photoshop CC2019 and the file exported into an MP4 file perfectly.

Not sure what else to do.

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