program is not stable since updating and will not allow printing

Forum|Forum|4 years ago
May 20, 2021
2 replies
990 views

I cannot print since the program updated. The program is much slower to respond and when I try to print a jpeg it crashes the program.

Crash or freeze

This topic has been closed for replies.

melissapiccone

Community Expert

Mac (and OS) or PC and which exact version of PS are you using? I have no problems printing on my Mac running Catalina.

Melissa Piccone | Adobe Trainer | Online Courses Author | Fine Artist

W

welchartdesignAuthor

Participant

I am using a PC and Photoshop 22.4.1.

Kevin Stohlmeyer

Community Expert

Have you updated your printer drivers since updating Photoshop?

Kevin Stohlmeyer

Community Expert

Have you tried these things?

1. Hold space bar when going to print window (resets print settings).

2. Check for updated printer driver/plugins - they don't auto update with Photoshop.

W

welchartdesignAuthor

Participant

I appreciate your suggestions but Photoshop still crashes anytime I try to
print. These are files that printed successfully before the update. I had
to save and open the files in other programs to print which is NOT the best
solution. I do not know what else to try.

TheDigitalDog

Inspiring

Crashes on all files? What OS? What printer/driver?

Did you try resetting your preferences?

Try trashing your Photoshop preferences. Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) immediately after launching Photoshop. You will be prompted to delete the current settings.

(Mac OS only) Open the Preferences folder in the Library folder, and drag the Adobe Photoshop CS Settings folder to the Trash.

This action only affects the items found in the preferences dialog box. Numerous program settings are stored in the Adobe Photoshop Preferences file, including general display options, file-saving options, performance options, cursor options, transparency options, type options, and options for plug‑ins and scratch disks. Brushes (and lots of other setting) are not affected by the above instructions for deleting preferences. You may wish to make a screen capture of the settings in the Preferences dialog to reset them prior to deleting of this file.

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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