PS 2018 erased PS 2017

Forum|Forum|8 years ago
October 24, 2017
3 replies
624 views

WHERE CAN I GET TECHNICAL SUPPORT FOR PS 2018? I SPENT 10 HOURS YESTERDAY TRYING TO GET HELP BECAUSE 2018 ERASED 2017....AND I HAVE LOST EVERYTHING.

ANY IDEAS?

[Title changed by moderator from "TECH SUPPORT IS NON EXISTENT" to "PS 2018 erased PS 2017" for clarification.]

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jane-e

Community Expert

When you installed, did you select Advanced > Keep Previous Version? If not, installation deletes the previous version. There is also a checkbox to migrate your settings.

But saving presets and backing up your Presets folder first is a best practice.

A

AlisonElizabethAuthor

Participant

Thanks! I finally got a real human on the phone….:). I am sticking with PS 2017!!

bellevue scott

Inspiring

Sometimes a tweet on twitter will get a better response. No, tech support for Adobe is pretty non-existent.

gener7

Community Expert

You can restore 2017 and most likely your settings are kept and it should as before.

A

AlisonElizabethAuthor

Participant

HERE IS MY APPLICATION FOLDER FOR PS 2017

gener7

Community Expert

Well start with reinstalling 2017. If it goes well, you can migrate any third party items from 2018.

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