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Participant
December 30, 2021
Question

PS 23 crashes explorer and classic start menu ps 22 does not

  • December 30, 2021
  • 2 replies
  • 150 views

I have a win 10 32 gig i7 pc. I use the software "classic start menu". I have PS CS5, PS 22 and PS 23 all installed. I can use PS 5 and PS 22 with no problem. When I try to use PS 23 the menu reverts to Windows 10 menu and the desktop freezes. If I try to select an icon it sticks and when I click another icon in adds to the selected icons. I can restart the computer from the win10 menu and work normally with any other program. But if I load PS23 the same think happens. Windows is up to date

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2 replies

Community Expert
December 31, 2021

Hi, maybe there is some incompatibility between the new Photoshop version and the software "classic start menu".

Probably the next version will fix the problem.

You can suggest modifications here:

https://www.adobe.com/products/wishform.html

 

Eugenio.NYC
Participating Frequently
December 31, 2021

Sorry to hear about your experience, maybe if you try to reset the preferences will work, here the instructions:

https://helpx.adobe.com/photoshop/using/preferences.html