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Flipperty17536509
Participating Frequently
January 26, 2024
Question

PS 25.5 Problems

  • January 26, 2024
  • 2 replies
  • 513 views

Updated to 25.4 this morning and can't open any files. Running Windows 10 PC - help!

This topic has been closed for replies.

2 replies

M
Miyauti34328306pgug
Participant
February 9, 2024

I am also having the same issue! Anyone to help us???

    F
    Flipperty17536509Author
    Participating Frequently
    January 26, 2024

    this is the error code:

    <?xml version="1.0"?>
    <!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
    <crashreport serviceVersion="14.0.0.202310260823_2e78abe" clientVersion="14.0.0.202310260823_2e78abe" applicationName="Adobe Photoshop" applicationVersion="25.4.0" build="20240118.r.319" source="Windows-Client" crashType="n/a">
    <time year="2024" month="1" day="26" hour="9" minute="9" second="14" timeoffset="0" timezone="GMT Standard Time"/>
    <user guid="59c98ac3-45c6-4574-a5a7-492fc8ebdb77"/>
    <system platform="Windows 10 Home" osversion="10.0" osbuild="19045" applicationlanguage="en-us" userlanguage="en-GB" oslanguage="en-US" ram="16269" machine="Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz" model="Intel64 Family 6 Model 158 Stepping 10" cpuCount="12" cpuType="8664" cpuFreq="3192 MHz" processorArchitecture="9"/>
    <gpu>
    <gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce GTX 1060 6GB" description="NVIDIA GeForce GTX 1060 6GB" driverDate="20230804000000.000000-000" driverVersion="31.0.15.3699" videoModeDescription="1920 x 1200 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_1C03&#38;SUBSYS_11D71028&#38;REV_A1&#92;4&#38;310BA7F4&#38;0&#38;0008" installedDisplayDrivers="nvldumdx.dll"/>
    </gpu>
    <crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFCBAFF00E0">
    <backtrace crashedThread="0">
    <thread index="0">
    <stackStatement index="0" address="0x00007FFCBAFF00E0" symbolname="AIF::OGL::WGLInterceptor::addInterceptor"/>
    <stackStatement index="1" address="0x00007FF77D6FC6C9" symbolname="boost::archive::codecvt_null&#60;wchar_t&#62;::do_encoding"/>
    <stackStatement index="2" address="0x00007FF77D6FF465" symbolname="boost::archive::codecvt_null&#60;wchar_t&#62;::do_encoding"/>
    <stackStatement index="3" address="0x00007FF77D70FABF" symbolname="boost::archive::codecvt_null&#60;wchar_t&#62;::do_encoding"/>
    <stackStatement index="4" address="0x00007FF77D7115A4" symbolname="boost::archive::codecvt_null&#60;wchar_t&#62;::do_encoding"/>
    <stackStatement index="5" address="0x00007FF77D71974F" symbolname="boost::archive::codecvt_null&#60;wchar_t&#62;::do_encoding"/>
    <stackStatement index="6" address="0x00007FF77D6F9238" symbolname="boost::archive::codecvt_null&#60;wchar_t&#62;::do_encoding"/>
    <stackStatement index="7" address="0x00007FF7817B22AE" symbolname="ART::AssetType::operator=="/>
    <stackStatement index="8" EndlessStack="TRUE"/>
    </thread>
    </backtrace>
    <registerSet>
    <register name="RAX" value="0x0000000000000000"/>
    <register name="RBX" value="0x0000000000000000"/>
    <register name="RCX" value="0x0000000000000000"/>
    <register name="RDX" value="0x0000000000000001"/>
    <register name="RSI" value="0x000001A72F47AB90"/>
    <register name="RDI" value="0x00000000FFFFFFFF"/>
    <register name="RSP" value="0x000000636D198108"/>
    <register name="RBP" value="0x000000636D198210"/>
    <register name="RIP" value="0x00007FFCBAFF00E0"/>
    <register name="EFL" value="0x0000000000010206"/>
    <register name="LastExceptionToRip" value="0x0000000000000000"/>
    <register name="LastExceptionFromRip" value="0x0000000000000000"/>
    </registerSet>

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    <dumpType>
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    <hbLogSessionDllStatus>

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    </crash>

    <sessionId>
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    </sessionId>
    </crashreport>

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