PS and AI- cannot create new document or use tool for simple resize

Forum|Forum|5 years ago
March 5, 2021
1 reply
226 views

I'm having software issues today. I cannot just open a new file and type in the dimensions for my document. It is happening in PS and AI. Any ideas?

Also, I used to be able to use the arrow tool and just select multiple things at once to resize. It no longer does this. What is happening???

*Brand new macBook pro with all upgraded graphics card, processor and memory

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JJMack

Community Expert

Try resetting your Photoshop Tools and Preferences. I know nothing about AI. I do not install it. If you just install PS 2021 make sure your GPU meets PS 2021 requirements and you have the latest device driver available for it installed.

JJMack

S

Sweet HoneybeeAuthor

Participant

It is literally a brand new computer as of December 28, 2020. I would imagine it meets what PS2021 needs? How do I check that I guess?

Also, I have creative suite, does that change anything? It is updated as well

jane-e

Community Expert

Hi @Sweet Honeybee

Does your brand new Mac have an M1 chip? If so, read this help file and use the Beta for M1 until Adobe works out a fix for the new chip.

https://helpx.adobe.com/download-install/kb/apple-silicon-m1-chip.html

Apple installs updates for the graphics card with software updates.

~ Jane

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