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DavidRobot
Participant
October 20, 2017
Answered

PS CC 2018 - Undo (shift+CTRL+Z) randomly doesn't work?

  • October 20, 2017
  • 7 replies
  • 9180 views

Hey guys!

I recently updated to CC 2018 and I've noticed shift+CTRL+Z randomly stops working. It's a huge inconvenience in my workflow while illustrating.

Is anyone having this issue? I use the keyboard shortcut and sometimes it works, sometimes it doesn't. I have to re-click the canvas (even though I haven't unclicked it) for it to undo. It's super cumbersome and it's driving me a bit nuts.

The only thing that's changed in my workflow is PS. I'm using a Wacom cintiq 13HD with Windows 10. But again, nothing in my workflow has changed, software/hardware.

This topic has been closed for replies.
Correct answer Akash Sharma

Hi All,

This issue should be resolved in Photoshop 19.0.1

If you don't see the Photoshop update in your Creative Cloud application, then click in flyout in upper right corner and choose "Check for App Updates".

Please let us know if you continue to see this issue in the new version.

Check for App Updates

Thanks for your patience.

Regards,

Akash

7 replies

J
JonDoesArt
Participant
August 14, 2018

Hey Akash, I was just wondering about this same issue on older versions of Photoshop. Im running the latest version of CC 2017 on a Windows 10 Asus laptop. I can give more specifics once I am back to my machine but this issue just randomly popped up.

I am not running Photoshop 2018 because there were too many freezing issues on my machine and for these reasons I am hesitant to run 2019 (which is why I downgraded to the last known working/ stable version- CC 02017).

I was wondering if you could answer to this occurring in the 2017 versions so that I do not have to upgrade until 2019 proves to be ubiquitous and stable among other Photoshop CC subscribers.

Thank you,

-Jon LaFerriere

R
RCPOPART
Participant
May 7, 2018

Still not fixed!!

Akash Sharma
Akash SharmaCorrect answer
Legend
November 14, 2017

Hi All,

This issue should be resolved in Photoshop 19.0.1

If you don't see the Photoshop update in your Creative Cloud application, then click in flyout in upper right corner and choose "Check for App Updates".

Please let us know if you continue to see this issue in the new version.

Check for App Updates

Thanks for your patience.

Regards,

Akash

M
mightymax58
Participant
November 17, 2017

Hey there.

the problem just popped up out of nowhere yesterday:

i was drawing and out of a suddon i couldn't use my shortcut undo (alt+ctrl+z) via my wacom pen.

Now i just updated and i just noticed that eventhough i have a subscription, my newest version i can update to is V 19.0 (?!)

You are referring to 19.0.1

I am running a Photoshop in german, does this have anything to do with it (well i couldn't imagine that, but i just want to drop this)

Anyhow:

I NEED MY UNDO VIA MY PEN(!) PLEASE HELP ME!

(the rest of the features of CC18 is great bytheway!)

Best,

Max

Mohit Goyal
Community Manager
Mohit GoyalCommunity Manager
Community Manager
November 17, 2017

Hi mightymax,

Photoshop displaying the incorrect version name after the 19.0.1 update and we have identified this issue. Please refer the below article to check the correct version of Photoshop.

Photoshop Version Displayed Incorrectly

Regards,

Mohit

Mohit Goyal
Community Manager
Mohit GoyalCommunity Manager
Community Manager
October 21, 2017

Hi DavidRobot,

We have logged this issue as a bug and our engineering team closely working on this issue to get it fix asap.

You can refer the feedback link for the same.

Alt-Backspace taking two hits to work? CC 2018 | Photoshop Family Customer Community

Regards,

Mohit

teryakiwok
teryakiwok
Participating Frequently
October 20, 2017

None of my ALT shortcuts are working. This is ridiculous.

loweskid
loweskid
Participant
October 21, 2017

Similar problem here - I have a 3 monitor setup and used a shortcut  ALT+CTRL+1  to load a workspace for the 3 monitors (I have several shortcuts programmed into a Cherry programmable keypad so I actually only have to hit a single key).  With CC 2017 I could hit the CTRL and ALT keys in any order but now, with 2018, I have to hit the CTRL key first.  Of course sod's law decreed that I had it wrong way round in the keypad.

M
matthewmckeown
Participant
October 20, 2017

Not a fix, but a workaround is to press Ctrl+Z for your first undo, then you can Ctrl+Alt+Z following.

A
Anonymous
October 20, 2017

Came here because I'm having the same problem, very frustrating. It's like I have to press them in a certain order for it to work wheras before I could just hit all three. It's hard to explain but I have to retry to undo constantly now

D
DavidRobotAuthor
Participant
October 20, 2017

Yeah it's so strange. Even right clicking with my pen doesn't seem to register?
And I literally just got my first ever Photoshop crash/not responding of my life. Sigh :\

I'll just revert back to CC 2017.

A
Anonymous
October 20, 2017

If you re-install/update the Wacom drivers that should hopefully sort out your right click issue. The latest drivers came out on the 19th. The upper of the two side buttons on my pen stopped working until I did. I've now set this button to undo

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