Participant

Question

PS CC2018 - problems when working with Pen Tool, shapes and other vector obj

Forum|Forum|8 years ago
January 23, 2018
4 replies
1299 views

hi all! Please, help me to fix this problem!!

Today updated PS and after this started problems with work of Pen Tool, shapes and other vector obj - PS just goes to crash... During 6 hours it crashed more then 10 times.. I can't work like this..... =(

Faulting application name: Photoshop.exe, version: 19.1.0.38906, time stamp: 0x5a5dba9e

Faulting module name: ntdll.dll, version: 10.0.16299.192, time stamp: 0x6dead514

Exception code: 0xc0000374

Fault offset: 0x00000000000f87cb

Faulting process id: 0x1ee4

Faulting application start time: 0x01d3946ac0a99eba

Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Photoshop.exe

Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll

Report Id: 68718564-0625-46d7-b1e7-4b573b2db20f

Faulting package full name:

Faulting package-relative application ID:

This topic has been closed for replies.

priyankas72354167

Adobe Employee

Hi

Update the Graphic Card Drivers from the manufacturer website

Reset the the application Preferences.

Regards

Priyanka

robd90191825

Participant

I'm experiencing the same issue as well. I've reinstalled PS CC2018 multiple times, and upgraded the drivers, and the issue still occurs. Any assistance would be greatly appreciated. My crashing occurs not just with vectors, but also with text functions.

Allanv2010

Participating Frequently

Having the same problems here.. I attempted the solution from Sahil before posting my own thread about this same problem. I could not get anything to pop up prompting me to delete current settings, only to change scratch disk preferences when I used the above mentioned keyboard shortcut on windows.

davescm

Community Expert

Hi

Scratch disks are accessed via Ctrl+Alt on start up (Cmd+Opt on Mac)
Preference reset is Alt+Ctrl+Shift on start up (Opt+Cmd+Shift on Mac) - it sounds like you may be missing the shift key?

Dave

Allanv2010

Participating Frequently

Believe me when I say I tried many, many times to hit all three keys and every time I kept getting scratch disk stuff.

Oh well on another note. I installed the previous version (19.0) from the newest update (19.1) and my issues were solved. There must be some serious bugs with 19.1

Sahil.Chawla

Adobe Employee

Hi Nilanea,

Sorry to hear that your Photoshop is crashing, could you please try resetting the preferences of Photoshop and let us know if it works?

To restore preferences quickly using a keyboard shortcut: Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) as you start Photoshop. You are prompted to delete the current settings. The new preferences files are created the next time you start Photoshop.

Regards,

Sahil

N

nilaneaAuthor

Participant

hi)

Unfortunately it's not helped(((

I'll try to install previous version (19.0)

N

nilaneaAuthor

Participant

upd

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