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D
dbrose
Known Participant
July 6, 2021
Question

Ps CS 6 and Illustrator transfer to new computer [serial number in use]

  • July 6, 2021
  • 5 replies
  • 564 views

I'm following the Adobe instructions for transferring my two programs from an old laptop to a new one 

 

Everything stripped from my old laptop

I get to the add serial number and for both softwares it says number in use

 

yes I know it was in use now I want it in use on this beer laptop

 

whay am I store ck at this point when I followed the Adobe instructions correctly so far

This topic has been closed for replies.

5 replies

jane-e
Community Expert
jane-eCommunity Expert
Community Expert
July 7, 2021

Hi @dbrose 

 

In addition to what has been said, try these steps:

https://helpx.adobe.com/creative-suite/kb/cs6-install-instructions.html

 

~ Jane

Chuck Uebele
Community Expert
Chuck UebeleCommunity Expert
Community Expert
July 7, 2021

Did you deactivate your software on your old computer? If you still have access to them, you should do that, otherwise, you need to contact Adobe, as stated above. 

D
dbroseAuthor
Known Participant
July 7, 2021

Yes it is not only deactivated but not in the laptop at all

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
July 6, 2021

Start budgeting for modern software to replace 10 year old CS6.

  • Legacy CS6 is on life support. It's discontinued & unsupported.
  • It's not compatible with modern operating systems like macOS Catalina or Big Sur.
  • It may not run much longer on Win10.
  • If you purchased an upgrade version, you will need your qualifing product's serial number from CS5 or CS4.  Do you have those?

 

MODERN OPTIONS:
Photoshop Elements (approx $100, no subscription needed)
https://www.adobe.com/products/photoshop-elements.html

Creative Cloud Photography Plan -- approx $10/month for 12 months. Includes the latest versions of these great products & services:
-- Photoshop CC and Photoshop on iPad
-- Lightroom on desktop, mobile and the web
-- Lightroom Classic
-- Portfolio website + hosting
-- Spark with premium features
-- Bridge
-- 20 GB cloud storage (upgradable to 1 TB).
https://www.adobe.com/creativecloud/photography.html

Creative Cloud All Apps (50 + apps & services) and Single Apps Plans
https://www.adobe.com/creativecloud/plans.html

 

Nancy O'Shea— Product User & Community Expert
D
dbroseAuthor
Known Participant
July 7, 2021

Thank you but not interested in renting software I don't need when I own the software slready

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
July 7, 2021
quote

...I don't need when I own the software slready

==========

Unfortunately, you don't own anything.  Adobe owns the software you use.  You merely have a limited license to use it for as long as activation is still possible and your computer can support it.  CS6 is on borrowed time.

 

CS6 End User License Agreement -- English begins on page 112

https://www.adobe.com/content/dam/cc/en/legal/licenses-terms/pdf/CS6.pdf

 

Hopefully Adobe support can reset your CS6 activation count.  Good luck! 🙂


CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea— Product User & Community Expert
    D
    dbroseAuthor
    Known Participant
    July 6, 2021

    Also as I tried it again using the format off my illustrator disc ( as the ps disk is packed away still and using the an off my laptop cs6 I use the xxx-xxx- xxx etc format and was told it is the wrong format for my ps cs6. 
    I will be searching in my other sw storage for the original disk but this format has always bern the one I've used begore

    wgat can be wrong

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    July 6, 2021

    Please go to Adobe Customer Service (make sure to sign into your Adobe account first) and only ask to have your activations reset:
    https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

    You may also be able to contact Adobe by phone:
    https://helpx.adobe.com/contact/phone.html

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