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DuaneMarski
DuaneMarski
Participant
July 28, 2018
Question

PS CS6 64-bit does not recognize full RAM, sees wrong OS

  • July 28, 2018
  • 2 replies
  • 370 views

I am running PS CS6 64-bit on Windows 10 ver. 1803.  Computer has 8GB RAM but only 3GB are available.  Last week 6GB were available.  Although I did not receive the error message I applied the workaround "Error while accessing performance preferences - 'an integer between 96 and 8 is required'" but nothing changed.  The system info in CS6 help indicates that my operating system is Windows NT 6.2 (Windows 8?)  Please help me fix this.  Thanks in advance.

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2 replies

T
Test Screen Name
Legend
July 29, 2018

Windows version 6.2 is Windows 8 and all later versions of Windows. Microsoft set it up so old apps can't tell what system they are on.  They also gave a way to get the real system, and current versions use that. The memory issue - caused by an improvement to Windows 10 a few weeks ago - is also fixed in the current version with updates. You are six versions behind.

gener7
Community Expert
gener7Community Expert
Community Expert
July 29, 2018

Here is the workaround: Error while accessing performance preferences - 'An integer between 96 and 8 is required.'

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