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J
Jana241091641omn
Participant
April 20, 2022
Question

PS doesn´t open any files

  • April 20, 2022
  • 6 replies
  • 737 views

Hi guys. after the latest upgrade I made (yesterday), my PS won´t open any file. It doesn´t create new file either. After any attempt the window with error allert appears and the app closes. I tried to check system requirements (OK), cleaned PC with CCleaner, restarted PC, downgraded, re-installed multiple times. I´m not using any plug-ins... I´m pretty desperate. Any advice?

PS version 23.3

OS Windows 10 Pro

This topic has been closed for replies.

6 replies

D
danpicture
Participant
June 27, 2023

I'm having the same problem. It started about a month ago. When I go to open a file the program freezes. The only way to close the program is by using Task Manager.

 

J
Jana241091641omnAuthor
Participant
April 21, 2022

I did restore the preferences and the problem unfortunatelly persists. 

J
J453
Legend
April 21, 2022

OK. Let's first make sure we're in a default state and there are no stale setting somewhere:
Restore your preferences using this manual method:
https://helpx.adobe.com/photoshop/using/preferences.html#Manually
Does it work correctly?
If that doesn't solve it, you can quit Photoshop and put the Settings folder back.
If it does solve the problem, I would like to get the folder of settings to try and figure out what is bad with them.

J
Jana241091641omnAuthor
Participant
April 20, 2022

Yes, it does.

J
J453
Legend
April 20, 2022

Try this: Go to Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing" - then restart Photoshop. Does the problem still occur?

J
Jana241091641omnAuthor
Participant
April 20, 2022

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
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<time year="2022" month="4" day="20" hour="23" minute="5" second="22" timeoffset="60" timezone="Støední Evropa (letní èas)"/>
<user guid="888e5ac8-73bf-4c23-8f0b-4c87bbc1fe18"/>
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<dumpType>
Mini
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

<sessionId>
9cfca1a3-cb78-493e-bd61-110c462710d9
</sessionId>
</crashreport>

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