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Clear24362127xcr3
Participant
May 8, 2022
Question

PS is getting slower and slower - rulers behave strangely and finally tools are not working correct

  • May 8, 2022
  • 2 replies
  • 173 views

Version: PS 2022, Version 23.3.1

Windows 10 64 Bit

Intel Core i5-4200u

RAM 4GB

I have since December 2021 the issue that PS is only working fine for appr. 30 minutes, then rulers are disappearing, and selected tools are not working correctly. In last weeks this duration was limited to 10 minutes and finally now only to some seconds. Can´t work with PS right now (and I have time pressure to deliver an open task). 

Allocation of CPU-Power already increased to 80%

Cache leveling on standard value: 4

De-Installation and new installation already done.

Anti-Virus System Kaspersky in usage, deactivation does not make a difference

No 3rd party apps in usage

Available space on storage disc/drive: 15,7 GB

System reacts in that way no matter what kind of picture I´m working on (smaller ones or bigger ones, less levels or more levels) - always same reaction

But PS is not crashing as such (and so no crash report available)

What can I do still today to make my system work again? Thanks for any idea and hint. Thanks!

This topic has been closed for replies.

2 replies

davescm
Community Expert
davescmCommunity Expert
Community Expert
May 8, 2022

In addition to the comments above, what GPU do you have installed? If your PC does not have dedicated GPU with its own VRAM then it is liokely that GPU functionality will be disabled and you will be using some of that sparse 4GB system RAM as shared VRAM. If you are not sure, go to Photoshop's Help > System info and click the Copy button. Then paste the info here.

 

Dave

    C
    Clear24362127xcr3Author
    Participant
    May 8, 2022

    Thanks a lot for the quick answer(s) - highly appreciated! Here some information about the system as requested - any further comment or hint based on this?

     

    Adobe Photoshop Version: 23.3.1 20220419.r.426 4d24a4c  x64

    Anzahl der Starts: 2

    Betriebssystem: Windows 10 64-Bit

    Version: 10 10.0.19044.1645

    Systemarchitektur: Intel CPU-Familie:6, Modell:5, Stepping:1 mit MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, Hyper-Threading

    Physischer Prozessor: 2

    Logischer Prozessor: 4

    Prozessor-Taktfrequenz: 2295 MHz

    Eingebauter Speicher: 4011 MB

    Freier Speicher: 2553 MB

    Für Photoshop verfügbarer Arbeitsspeicher: 2185 MB

    Von Photoshop verwendeter Arbeitsspeicher: 70 %

    SAM SDK Version: 2.0.0-main.1076

    ACP.local Status:

    - SDK Version: 2.4.1

    - Core Sync Status: Reachable and compatible

    - Core Sync Running: 5.10.2.1

    - Min Core Sync Required: 4.3.66.0

    Client-SDK-Version für Live-Bearbeitung: 3.90.3

    .Manta-Leinwand: Aktiviert.

    .Alias-Ebenen: Deaktiviert.

    Zusatztasten-Palette: Aktiviert.

    Fernlicht: Deaktiviert.

    Wintab Digitizer Services

        Spec Version 1.4

        Impl Version 1.39

        Num Devices 0

    Bildkachelgröße: 128 KB

    Bildcache: 4

    Schriftvorschau: Mittel

    HarfBuzz – Version: HarfBuzz nicht initialisiert

    TextEngine: einheitliches Textmodul

    ======= GPU

    Native API stabil: Wahr

    OpenGL API stabil: Wahr

    OpenCL API stabil: Wahr

    GPUDeny:               0

    GPUForce:              0

    useGPU:                1

    useOpenCL:             1

    isGPUCapable:          1

    GPUName:               Intel(R) HD Graphics Family

    GPUVendor:             INTEL

    IsNativeGPUCapable:    1

    IsOpenGLGPUCapable:    1

    IsOpenCLGPUCapable:    1

    HasSufficientRAM:      1

      GPU accessible RAM:                 2,219 MB

      Required GPU accessible RAM:        1,500 MB

    UseGraphicsProcessorChecked:   1

    UseOpenCLChecked:              1

    Windows remote desktop:  0

    Anzeige: 1

          GPU accessible RAM:                2,219 MB

          VRAM:                                117 MB

          Dedicated System RAM:                  0 MB

          Shared System RAM:                 2,102 MB

          API version:                  12.0 (12.0)

          Device version:               12.0 (12.0)

          Vendor name:                  INTEL

    Ged_Traynor
    Community Expert
    Ged_TraynorCommunity Expert
    Community Expert
    May 8, 2022

    Hi

    With only 4GB of RAM you're lucky to be able to do anything in Photoshop, Photoshop requires a minimum of 8GB of RAM, I've got Photoshop opened along with a few other apps and my system is using over 10GB of RAM

    Also with only 15GB of free space for the scratch disk you're going to run into issues, you should ideally have 100GB or more of free space for the scratch disk

    https://helpx.adobe.com/photoshop/system-requirements.html

      C
      Clear24362127xcr3Author
      Participant
      May 8, 2022

      Thanks a lot! I have understood that Harware-invest is necessary. Maybe there is a way to step back on older version of PS in order to "survive" the situation for 1-2 weeks?!

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