Skip to main content
B
Bryan5CE1
Participant
September 14, 2023
Question

PS issue at end of install

  • September 14, 2023
  • 2 replies
  • 321 views

I ran into an issue last night after installing PS. I opened PS and when I did two error messages opened. One was about DirectX and the other I cannot remember since my system crashed.

 

What are all requirements (hardware and software)?

 

Bryan

    This topic has been closed for replies.

    2 replies

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    September 14, 2023

    @Nancy OShea DirectX is a requirement for PC GPUs. @Bryan5CE1 Photoshop requires a GPU that supports DirectX12 (feature level 12). Go to Photoshop Help Menu/System Info and copy/paste details in a reply. Post only once as the system takes time to process the large amount of data.

    B
    Bryan5CE1Author
    Participant
    September 14, 2023

    @Kevin Stohlmeyercurrently I cannot get into Windows on the system that PS was installed. The system crashed this morning.

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    September 14, 2023

    Direct X??? 

    Which version and build # of Windows do you have? 

    Which version of Photoshop?

     

    For current Photoshop users, make sure your computer meets the minimum CPU & GPU requirements. Most Creative Cloud apps work on:

    • Windows 11 (64-bit), Windows 10 versions 22H2, 21H2, 21H1;
    • MacOS 13 (Ventura), 12 (Monterey), macOS 11 (Big Sur).

    - https://helpx.adobe.com/creative-cloud/system-requirements.html
    - https://helpx.adobe.com/photoshop/system-requirements.html
    - https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

     

     

    Nancy O'Shea— Product User & Community Expert
    B
    Bryan5CE1Author
    Participant
    September 14, 2023

    I got the PS directly from the Creative Cloud, so it should be the current version.

    My crashed system had Windows 10 (don't know the version #). I could not install W11 b/c I don't have TPM 2.0. I wish I had taken a screen shot of the message.  PS initially worked but I needed to research the steps to do my task. Not sure I that meet the GPU requirement. So maybe that was the error I am seeing. The system I was using has an integrated video controller. I am looking into a new system though with a better graphics card.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices