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J
jb64150744
Known Participant
December 26, 2018
Answered

PS Print Issue - Stackhash_2757

  • December 26, 2018
  • 1 reply
  • 1476 views

Hi,

I'm running PS CC 2019 in a Windows 7 Professional environment.

About 70% of the time, when I try to print an image I get an "Photoshop CC 2019 has stopped working" message. and, when I cancel the message, PS shuts down The error report is below.  The issue appears to be related to a module called StackHash.

Description

Faulting Application Path: C:\Program Files\Adobe\Adobe Photoshop CC 2019\Photoshop.exe

Problem signature

Problem Event Name: APPCRASH

Application Name: Photoshop.exe

Application Version: 20.0.1.17836

Application Timestamp: 5bd6bc59

Fault Module Name: StackHash_2757

Fault Module Version: 6.1.7601.19135

Fault Module Timestamp: 56a1c9c5

Exception Code: c0000374

Exception Offset: 00000000000c0aa2

OS Version: 6.1.7601.2.1.0.256.48

Locale ID: 3081

Additional Information 1: 2757

Additional Information 2: 275716255d14f79d6b88b29fd4c620ce

Additional Information 3: 0d9b

Additional Information 4: 0d9b4a170aefe1dcfdbd193e918a0580

I've read with interest the post "Photoshop CC 2017 has stopped working   " and have verified that "Web Companion" is not on my machine.

Can anyone shed any light on this please - I'd love to get this sorted.

Thanks in advance fro any and all help.

cheers

John

    This topic has been closed for replies.
    Correct answer gener7

    See if this guide helps: https://windowsreport.com/photoshop-crashes-when-printing/

    1 reply

    gener7
    Community Expert
    gener7Community ExpertCorrect answer
    Community Expert
    December 26, 2018

    See if this guide helps: https://windowsreport.com/photoshop-crashes-when-printing/

    gener7
    Community Expert
    gener7Community Expert
    Community Expert
    December 26, 2018

    Thanks for affirming this. Someone else got a stackhash faulting module when printing from Windows 10. Was there any particular step that worked?

    Gene

    J
    jb64150744Author
    Known Participant
    December 26, 2018

    The process I followed was pretty straight forward.  I ensured PS was closed,  moved the preferences file to my desktop which, of course, moved it from the adobe cc 2019 directory ,and then re-opened PS, which re-created the prefs file.  All seems OK now.

    thanks for your help.

    John

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