Skip to main content
A
Alfetta76
Participant
December 25, 2020
Question

PS will not open files

  • December 25, 2020
  • 3 replies
  • 284 views

When I try to open a file, jpg or psd, I receive the message "Could not complete your request because of a program error). I have uninstalled and re-installed PS and obtain the same result. Can you help?

This topic has been closed for replies.

3 replies

A
Alfetta76Author
Participant
December 26, 2020

Derek, After reading another posted problem, and considering your suggestion re preferences, I again uninstalled PS and selected not to retain existing preferences. I again installed PS which took considerably longer than previous install and it has quite a different look/feel even though both versions were shown as Release 22.1.0. I'm now up and running satisfactorily and have not encountered any problems on the small amount of work that I've done. Again, thanks for your help.

Derek Cross
Community Expert
Derek CrossCommunity Expert
Community Expert
December 26, 2020

Glad to hear the issue seems to have been resolved.

By the way, you reset the Photoshop preferences under the General tab in Photoshop preferences. I find I have to do it a couple of times a year to clear out corruption that can build up.

The other piece of advice I'd give you, is always  regularly make copies of your work, externally as well as internally, so you don't loose anything if this  occurs again or some other issue arises (such as "loosing" your computer!).

A
Alfetta76Author
Participant
January 2, 2021

Derek, I save my files frequently while working on them, albiet to my c:drive. In addition, I backup, to an external HDD, the complete c: drive every Sunday evening and a differential backup every day between the full backup. I prefer my own external HDDs rather to the Cloud. Again, to you and the Adobe Support Community, thanks for helping me resolve my rather major problem. Ray aka Alfetta76

    A
    Alfetta76Author
    Participant
    December 26, 2020

    Thanks for your prompt response on Boxing Day (for me). I am a user of low experience. I should have known to include this, Windows 10 & PS Release 22.1.0. c: drive = 903 GB total, 525 GB free.

    Everything was working OK yesterday and when I started up this morning it happened on all of the files I chose which were jpg or psd files. I think the problem applies to all files. I haven't tried resetting PS preferences, not sure what I would reset with what looks like a failure with all types of files.

    Derek Cross
    Community Expert
    Derek CrossCommunity Expert
    Community Expert
    December 26, 2020

    Which version of Photoshop and OS?

    How much RAM and spare disk capacity do you have?

    Does this happen on all/most images or just one?

    Have you tried resetting your Photoshop preferences?

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices