Known Participant

Question

PS2021 Freezing - associated with use of Graphic Processor?

Forum|Forum|5 years ago
November 2, 2020
4 replies
489 views

Having upgraded to PS2021, I experienced frequent freezes after going into and out of NIK plug Ins. Once re-imported back in to PS, all tools freeze and the only option is to close PS.

I have been chatting to variousl Adobe Agents using the Chat Facility this morning. I was advised to 1) ensure my Windows 10 was up to date, 2) ensure my NVIDIA GeForce driver was up to date. All of this is now up to date BUT crashes still occur if Graphic Processor in Preferences>Performance is switched on.

Does this mean that PS2021 has stopped working with Graphics Processr turned on ? I'm not happy! Anyone else experiencing this?

This topic has been closed for replies.

NRC13

Inspiring

I just installed latest version of the Nik Collection - 3.3. If I apply a Nik Collection filter to a smart layer, the problem with the screen freezing with the graphic processor turned on in Photoshop (22.0.1) is still there. I have a NVIDIA GeForce GTX 1060 6GB with the latest Geforce Studio driver.

K

KeithTrumanAuthor

Known Participant

So, I had intended to purchase the new Nik Collection and have been using the Trial Version. PS still crashes even after the very latest bug fix of PS and the updated version of Nik this week if Graphics Card is ticked on. System is OK with Graphics ticked off. Consquently, there is no advantage to paying for Nik, I have unistalled the DXO trial version and am using my old free version with Graphics ticked odd (in Pfmce tab)-works ok

NRC13

Inspiring

Lots more info here

https://feedback.photoshop.com/conversations/photoshop/photoshop-22-canvas-is-not-updating-with-dxo-nik-plugins-installed-windows-10/5f90815249d3ca75248895b6

Not clear if it is an Adobe problem or a DxO one. I have opened a ticket with DxO, but they must know about this already.

NRC13

Inspiring

I have exactly the same problem. My desktop Windows PC works fine with Photoshop 22.0 except when I add a Nik collection filter to a smart layer. I then get the freezing of the screen. I have the latest version of the Nik Collection. DxO say the Nik Collection it is not yet compatible with Photoshop 22.0 and they are working on a fix to make it compatible. I have reverted to an earlier version of Photoshop and will take another look at PS 22.0 once the Nik Collection fix comes out.

K

KeithTrumanAuthor

Known Participant

Thanks. I am not alone then. I too have now had to revert to earlier version of Photoshop

D Fosse

Community Expert

"crashes still occur if Graphic Processor in Preferences>Performance is switched on"

That is a very reliable indicator of a buggy video driver. Many bugs can go unfixed for several driver versions. And a new Photoshop version may expose latent bugs because of new demands on the driver.

One thing you can do, is check whether you're running the "game ready" version or the "studio" version of the driver. You don't want the first. Those drivers are made for gamers and Photoshop is way down on the list. The studio driver should be more reliable.

K

KeithTrumanAuthor

Known Participant

Thanks. I have just installed the latest version of the Studio driver (I did have the gane version installed previously. However, probels persist unless I uncheck Graphic Processor option. What else can I do do you think?

K

KeithTrumanAuthor

Known Participant

I have now been told that I need to upgrade my GeForce graphic card? I'm not happy!

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