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Participant
December 6, 2023
Question

PSB file showing as if its correct but when I click on it all of my work is gone

  • December 6, 2023
  • 2 replies
  • 222 views

Hello everyone, 

 

I need some help. Sunday, I was logged out of my adobe by another user of my account. Up until being logged out, all of my work was saved, and all of the files that were saved are still able to be accessed on my computer. Except for one large file. It shows on my computer as if my work is still in the Photoshop file, but when I click on it to view/work, nothing is there and is shows the picture below.

 

This is the first time where I've been logged out and my work has been saved, yet I'm still not able to access my work.

 

Really need some help with this. I'll attach pictures below for clarity. 

 

Thanks!

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2 replies

kglad
Community Expert
Community Expert
December 6, 2023

yes, we need some clarification of what kind of account (enterprise, teams, education) you have and how that "other user" is related to your account.

Abambo
Community Expert
Community Expert
December 6, 2023

How can you get signed out by an other user of your account? Adobe IDs are personal and are not allowed to be shared. It is not allowed to share your licence with other users. 

 

In addition, you are using the Photoshop beta, which is allowed. But you should avoid working with beta software on real workd projects. 

ABAMBO | Hard- and Software Engineer | Photographer