psd mac/pc compatibility

Question

Hi everyone,A client has sent me a .psd file he created on mac. I could download the file on my desktop (I am using a PC) and it popped out with the correct .psd icon; however as I opened it all I got was a single flat image of what were supposed to be multiple layers. I had the file resent multiple times but the problem remained - i.e. for some reasons my .psd file did not retain the layer information and transformed in a single flat image.By the way, we are both using Photoshop CC.Can anybody help?Thank youGiampa

gener7 · Accepted Answer

How is the client sending this file? If he sends it as an email attachment without at least zipping it, the server might be flattening it. Have the client right-click on the psd in the Finder and select "compress".

Otherwise Mac layered files can be opened up on a PC, no problem.

Terri Stevens · Answer

Needless to say the Mac and PC PSD file formats are interchangeable. Is it possible the client is not saving the PSD properly by clicking layers in the Save As dialog?

Have them send you the file as a Tiff that is setup as shown as there are more options to choose for saving layers

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded