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giantqtipz
Participant
July 18, 2017
Answered

PSD made in Mac, can't be opened on PC

  • July 18, 2017
  • 3 replies
  • 1416 views

Hi guys!

So I work for a creative design agency and I'm trying to get into web development.

The creative team made this photoshop file on a mac, and I'm trying to open it on my computer so I can practice programming it.

Unfortunately, I'm having troubles opening it. Upon opening it, I get a prompt saying that the document contains unknown data which will be discarded to keep the layers editable. I'm then presented with 3 options, to either cancel the open, keep the layers, or open a flattened image.

I can open it fine as a flattened image, but what I really need is the to keep the layers. If I choose to keep the layers however, I get "could not complete your request because of a program error".

What can I do to fix this?

Also I noticed that I can open this just fine on this online photoshop editor, which is quite strange.

Looking forward to your thoughts and ideas.

Thanks!

    This topic has been closed for replies.
    Correct answer Test Screen Name

    Yes, certainly. Photoshop Elements is a much more limited program and there are features that full Photoshop might use which it just can't understand. In such cases it may fall back to the flattened image.

    3 replies

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    Test Screen NameCorrect answer
    Legend
    July 18, 2017

    Yes, certainly. Photoshop Elements is a much more limited program and there are features that full Photoshop might use which it just can't understand. In such cases it may fall back to the flattened image.

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    giantqtipzAuthor
    Participant
    July 18, 2017

    ahhh, I am sad right now.

    Thank you. My company offered to give me access to creative suite. I guess that's my solution then!


    Thanks again for the insight. That's a real bummer

    T
    Test Screen Name
    Legend
    July 18, 2017

    If you bought it, it is many years from being the latest. Photoshop has not been sold for years, it is subscription only. Maybe you have only Photoshop Elements.

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    giantqtipzAuthor
    Participant
    July 18, 2017

    Ahhh I bought it digitally via Amazon.

    I just checked my order and I have Premiere and Photoshop elements.

    But should that affect my ability to open psd files? I can open and create psd files, but just not this one...

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    Test Screen Name
    Legend
    July 18, 2017

    Adobe have no online Photoshop editor, there may be someone stealing the name. Perhaps you are using an old version of Photoshop. Did you just take out a subscription? What version is shown in ABOUT Under help menu?

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    giantqtipzAuthor
    Participant
    July 18, 2017

    Hey there!

    Sorry I didn't mean online photoshop literally, but a copycat version but for the browser.

    This is the service I meant.

    https://www.photopea.com/

    https://www.photopea.com/​

    I can open the file just fine there. I get all the layers and everything.. I tried exporting it from the website into another psd, hoping that this new "version" of the file will work -- but no luck.

    And ahh I just saw your response while at the office -- so I can't check the version now. However, the last time I approved an update for my premiere elements copy, it was for one of the camera features. I have a feeling it is most likely the latest one. I bought the copy in February this year.

    In any case, I'll update you the version later today.

    But I mean, it's strange that I can open it via that photoshop clone site above.... but not through the official photoshop software..

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