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Participant
September 20, 2023
Question

PSDC not found or don't have access

  • September 20, 2023
  • 1 reply
  • 538 views

Hello! First time here, and as a last resort, without much hope. I have a ton of cloud files, but there's one that won't open. It says, 'Could not download "luz.psdc" because the item was not found or you don't have access to it.' I looked all over this community but decided to post anyway in case anyone has a brilliant idea.

It's been ten months since I last opened it. I do see this item in my cloud files, but there's no thumbnail, and when I try to open it, it says 'Composite not found'. I've also tried duplicating to no avail. Is this file permanently lost, you'd say?

 

I use the latest version of Photoshop on Windows.

Thanks!

 

 

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1 reply

Kevin Stohlmeyer
Community Expert
Community Expert
September 22, 2023

Hi @Fayestardust in assets.adobe.com can you see a history of the previous versions? Sounds like something interrupted the cloud sync/save and corrupted this version.

Participant
September 28, 2023

Hi @Kevin Stohlmeyer, thank you. I can't see much of anything. Can't open version history or anything similar. Document info looks corrupt... see:

 

 

Kevin Stohlmeyer
Community Expert
Community Expert
September 28, 2023

You are correct - that is definitely corrupted. Perhaps something interrupted the save process to the cloud.