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Participant
April 23, 2023
Question

PTS and GPU error when opening multiple images

  • April 23, 2023
  • 2 replies
  • 192 views

PTS and GPU error when opening multiple images

Hello,
I am using RTX 2060, i9 13900K, 64GB ram, I have tried installing many versions of PTS, and tried many latest Drivers, but when opening more than 30 JPG or RAW images, the PTS is corrupted, Unclear path tool, the image when zooming is jerky, .... but when turning off the number of images, they work normally??

3rd picture is when I open a small amount, everything is normal, but when I open a lot, the error starts
please help me

 

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2 replies

davescm
Community Expert
Community Expert
April 24, 2023

The GPU is intentionally disabled when more than 25 documents are open. This was to prevent GPU crashes, but a change is in the pipeline. See the comment at the bottom of this thread by Adobe's Mark Dahm for updates.

 

https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-gpu-stops-being-used-after-opening-many-files/idc-p/13739922/page/4#M82016

 

Dave

CShubert
Community Manager
Community Manager
April 24, 2023

Hi @Julie29544569bthr 

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.