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T
tamarap39469319
Participant
December 12, 2016
Question

Purchased Photoshop and now says "trial expired"

  • December 12, 2016
  • 2 replies
  • 709 views

Hi I have a problem with my Photoshop and I am desperate for some help. I purchased my Photoshop in January this year so I only have it for a few more weeks before my purchase runs out but suddenly the app said I was on a trial and after 30 days said my trial expired. The same happened with my Lightroom but I managed to license the software by putting in the redeeming code but I have tried to licence the software for Photoshop but it just says that there is no subscription found. I have tried uninstalling it and reinstalling it but now it wants me to buy it again. Nothing seems to be working and I could really do with some help!

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    2 replies

    Terri Stevens
    Terri Stevens
    Legend
    December 12, 2016

    Hello Tamara,

    when you took out your subscription how did you agree to pay? Monthly or a lump sum for a year? It sounds as if your subscription has expired-if you purchased on 12th December 2015 your subscription would end after 12 payments on 12th December 2016 and at that point Photoshop would revert to a trial consisting of the balance of the trial period you had left at the time of subscribing to the Photographic Plan. In the desktop manager go to 'manage my account' and it should tell you the state of your subscription.

    T
    tamarap39469319Author
    Participant
    December 13, 2016

    Hi Terri. Unfortunately that is not the problem. I purchased the Lightroom/ Photoshop package in January 2016 so they should both expire together in January 2017 but then they both suddenly reverted to trials in October/ November sometime. I managed to go onto my Lightroom and redeem it but at that stage the supposed "trial" for Photoshop had not expired so I had to wait until it expired to redeem it again but now that the trial has expired it will not let me redeem it. So not too sure how to get it back before it expires in January

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    December 12, 2016

    Log out of all your applications and also on Adobe.com.

    Quit your apps. Log back in on your browser and check your account status. If the account status is ok proceed to the next step. If not contact Adobe customer care.

    If it's ok - restart and re-log back into your apps.

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