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Participant
September 5, 2017
Answered

Re: Photoshop Crash gives error BEX64

  • September 5, 2017
  • 1 reply
  • 4011 views

Photoshop crashes when trying to open any jpg. 
Crash code:

Problem signature:

  Problem Event Name: BEX64

  Application Name: Photoshop.exe

  Application Version: 18.1.1.252

  Application Timestamp: 58fefd04

  Fault Module Name: IMSLib.dll

  Fault Module Version: 10.0.0.11

  Fault Module Timestamp: 583d6907

  Exception Offset: 00000000001072b8

  Exception Code: c0000409

  Exception Data: 0000000000000000

  OS Version: 6.1.7601.2.1.0.256.4

  Locale ID: 1033

  Additional Information 1: 49fe

  Additional Information 2: 49fed7d427cd3f4aebcecb4d59e95974

  Additional Information 3: 4dd6

  Additional Information 4: 4dd6d69c966540fdc697d4731f57ae65

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    This topic has been closed for replies.
    Correct answer Sahil.Chawla

    Hi Geraldh,

    As you Photoshop is giving you error BEX64, could you please refer to this forum thread below and let us know if it helps: Photoshop Crash gives error BEX64

    Regardas,
    Sahil

    1 reply

    Bani Verma
    Legend
    September 5, 2017

    (Branched as a new discussion)

    Moving to Photoshop General Discussion

    Sahil.Chawla
    Adobe Employee
    Sahil.ChawlaCorrect answer
    Adobe Employee
    September 29, 2017

    Hi Geraldh,

    As you Photoshop is giving you error BEX64, could you please refer to this forum thread below and let us know if it helps: Photoshop Crash gives error BEX64

    Regardas,
    Sahil