Skip to main content
D
defaulttad87x5ttu3t
Participant
June 14, 2021
Answered

Red Screen problem!!

  • June 14, 2021
  • 3 replies
  • 4551 views

Hello everyone, i have a big problem!

Photoshop doesn't work anymore! i have the latest updated version of PS and Big Sur, but since some days the screen is always red when i open an image, it works if i take off the graphic accelerator, but after i take it off working is impossible. Any suggestions!?

 

Tksss

 

Lorenzo

    This topic has been closed for replies.
    Correct answer TheDigitalDog

    If turning OFF GPU works, it's a GPU bug and you need to contact the manufacturer or find out if there's an updated driver for it. 
    Also see: https://helpx.adobe.com/photoshop/kb/acr-gpu-faq.html

    Maybe try this :  Go to Preferences >Technology Previews and check Deactivate Native Canvas. Then quit and restart Photoshop; any better? 

    3 replies

    L
    Louis Jaffe
    Participating Frequently
    August 4, 2021

    Turning off Native Canvas under Preferences > Technology Previews worked for me. What the heck is that pref anyway, and why does it default to ON? 

      JJMack
      Community Expert
      JJMackCommunity Expert
      Community Expert
      August 5, 2021

      Change is hard. Microsoft and Apple are changing their operating system graphical support all the time to use improved hardware and graphics software to improve performance.At some point in time older technology will not be support or updated Application will be updated to use the newer technologies. So Adobe is updating the application the take advantage of the improvements.  However, all parts of Photoshop have not been updated yet some features still depend on the older support. Photoshop 3D depends on the older support I believe disabling Native Canvas disable some of the enhancements and enable older support Photoshop 3D rendering and feature depend on. 

       

      Adobe's known issues 

      JJMack
      L
      Louis Jaffe
      Participating Frequently
      August 5, 2021

      Thanks for the helpful clarification.

       

      As an aside, a rendering app I depend on will no longer be offered for Macintosh because the tiny shop maintaining it has been unable to adapt to the graphical environment of MacOS Big Sur. The lead programmer told me every major version update of MacOS has broken their app. Henceforward they'll offer the app only for Windows, where they've had very few problems adapting to new system versions. 

      TheDigitalDog
      TheDigitalDogCorrect answer
      Inspiring
      June 14, 2021

      If turning OFF GPU works, it's a GPU bug and you need to contact the manufacturer or find out if there's an updated driver for it. 
      Also see: https://helpx.adobe.com/photoshop/kb/acr-gpu-faq.html

      Maybe try this :  Go to Preferences >Technology Previews and check Deactivate Native Canvas. Then quit and restart Photoshop; any better? 

      Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
        C
        clemse
        Participant
        June 16, 2021

        It worked! Thanks Thedigitaldog 🙂

          JJMack
          Community Expert
          JJMackCommunity Expert
          Community Expert
          June 14, 2021

          Check Apple site see if the are update for your mac machine model.

          JJMack
          Terms & ConditionsAccessibility statement
          Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices