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Participant
November 29, 2021
Question

Redraw issue and freeze using Object Selection Tool

  • November 29, 2021
  • 1 reply
  • 253 views

Hi, 

I was wondering if there are any updates on when we'd get a fix of this yet. I'm having the same problem. Here's a step by step of what is happening when I try to use to Object Selction tool:


Click on Object Selection Tool
Make selection and receive error saying "Couldn't find object to select..."

 

OR

 

Click on Object selection tool
Icon doesn't appear, or trim marks showing selection
Then receive this error:

From then  ongrey background behind artboard disappears

 


Will only return if minimise program and reopen
But still get issue were picture reproduces when trying to move

I'm then unable to use any tools

Sometimes after this is completely freezes
Unable to send a crash report, as I can still close the program, but it's impossible to work with

 

Here's my computer details. Only photoshop ios affected, so far Illustrator is working fine

------------------------------------

Processor AMD Ryzen 5 3500U with Radeon Vega Mobile Gfx 2.10 GHz
Installed RAM 8.00 GB (5.94 GB usable)
System type 64-bit operating system, x64-based processor

Let me know if you need further information

I hope you can help, unable to do any of my coursework until there is a fix

 

Thanks

 

Caitlin

 

This topic has been closed for replies.

1 reply

Legend
November 29, 2021

Please try the following two solutions:

  1. Go to Preferences > Technology Previews... and check "Disable Native Canvas" - then restart Photoshop. Does the problem still occur?
  2. Go to Preferences > Performance... and uncheck Use Graphics Processor. Restart Photoshop. Does the problem persist?
Participant
November 30, 2021

Hi, 

It's still happening when I try the first option

If I uncheck Graphics Processor then it seems to stop but the problem is the program is quite sluggish now. I can't move around the artboard fluidly, instead it's taking a long time to move from one side of the artboard to the other. The system is lagging and still making it unusable as I can't move around the image