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Kerry30672109m4yn
Participating Frequently
July 24, 2023
Question

Registering Photoshop CC 2218

  • July 24, 2023
  • 4 replies
  • 530 views


Photoshop CC3, which I have used for years, recently self-destructed. So I paid my $9.99 monthly for a Photoshop subscription. However, my computer is a legacy 2007 iMac running El Capitan (10.11.6) which can’t be upgraded any further, which means I can't run the latest versions. On advice from Adobe’s own help bot, I found and downloaded Photoshop CC2018, which ran beautifully in tryout mode, but which I find I can’t register. Adobe’s help agents can only read from a script which says CC2218 is "no longer supported." (One told me I have no choice but to buy a new computer!) I have heard there may be a way to contact Adobe directly and have them register the app “from the back end” by adding it to my account. Does anyone know a way to do this? I’ve paid my money, I have a perfectly good app I can’t run, and I feel defrauded.

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    4 replies

    Jeff Arola
    Community Expert
    Jeff ArolaCommunity Expert
    Community Expert
    August 1, 2023

    Are you still not able to open the Adobe Creative Cloud Application?

     

    If you go to Apple>About This Mac>System Report>Software>Applications and look at the Creative Cloud Desktop Application, what version does it say?

    Ideally it should be version 4.9.0.504

     

    Something else to try is going to Apple>System Preferences>Extensions>All and uncheck Finder under Core Sync.app.

    The reason is Core Sync.app is part of the Adobe Creative Cloud , but the version that gets installed is for 10.12 Sierra and higher, so it contantly crashes on 10.11 El Capitan.

    K
    Kerry30672109m4ynAuthor
    Participating Frequently
    August 3, 2023

    Thanks, Jeff. Yes, I can't get it to open.  It hangs forever, and after several minutes shows an error message asking me to restart the computer. The version of CC I come up with is 4.5.0.331.

    I don't find Core Sync.app at all.  Under Extensions>All I find: "you have no extensions installed."

     

    Kerry

    K
    Kerry30672109m4ynAuthor
    Participating Frequently
    August 3, 2023

    Followup: I downloaded CC 4.9.0.504, but the installer crashes almost immediately.

     

    Jeff Arola
    Community Expert
    Jeff ArolaCommunity Expert
    Community Expert
    July 29, 2023

    Try unistalling the Creative Cloud Desktop Application and install the one specifically for

    macOS v10.11 and earlier from here under macOS | Alternative downloads:

    https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

    K
    Kerry30672109m4ynAuthor
    Participating Frequently
    July 31, 2023

    Thanks, Jeff, I thought of that, but I can't uninstall Creative Cloud. It won't let me because there are CC apps present that need it to run. (Including Illustrator CC 2018, which is running fine and which I don't want to break.)  Do you know a way around this?

    K
    Kerry30672109m4ynAuthor
    Participating Frequently
    July 31, 2023

    Further information for those trying to help me with this: Photoshop CC 2018 lets me go through the whole licensing rigamarole, including verifing my account i.d. and sending me a verification code, then says "could not find an account linked to this application."  I do have an account for Photoshop.

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    July 24, 2023

    @Kerry30672109m4yn 

     

    As I understand it, you have an active CC subscription and Photoshop 2018 ran in trial mode, then stopped working when the trial was over. 

     

    Try the four steps here for what to do when CC apps revert to trial mode:

    https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

    Let us know if you have success.

     

    Jane

     

     

    K
    Kerry30672109m4ynAuthor
    Participating Frequently
    July 29, 2023

    Thanks for your reply. I am stuck on Step 2: Open the CC desktop app.  It won't open. I get the eternal circle of death and an error message asking me to restart my computer.  Did this twice, no joy.

    Regards, Kerry

    Jeff Arola
    Community Expert
    Jeff ArolaCommunity Expert
    Community Expert
    July 24, 2023

    Install the Adobe Creative Desktop Application for 10.11 from here under macOS | Alternative downloads:

    https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

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