Participant

Question

Reload Adobe Stock template

Forum|Forum|7 years ago
March 1, 2019
2 replies
485 views

Hello

I am trying to help someone with Adobe CC 20 installed.

When trying to open in Photoshop an Adobe stock template downloaded to their Windows 10 machine , an error window with text "unexpected end-of-file" encountered.

I suspect the template did not download fully as the network is flaky here and downloads often fail

I have downloaded a local copy of the template to the Download folder and that opens successfully in PS. That indicates the version PS is trying to open is corrupt.

However, I want the template to be visible within the PS "workspace". I can't find a way to reload the template so it appears within PS.

How can this be done?

Regards,

Clive

adobe stock template

This topic has been closed for replies.

jane-e

Community Expert

clivel58295469 wrote
How can this be done?

Hi Clive,

Is this working for you now? If not, can you give us the number of the Adobe Stock template so we can check it?

~ Jane

C

clivel58295469Author

Participant

Hello

The PS template is called

"Magazine Mockup"

by

"Graphic Burger"

visible on this page

Magazine stock graphic design and motion graphic templates | Adobe Stock

if that helps.

I don't think there is a problem with the template - I am pretty confident the template did not download correctly as the location the template was downloaded has a terrible network.

I just want to download the template again and I can't find any instructions how to do that in any online documentation.

Clive

jane-e

Community Expert

Hi Clive,

The name is AdobeStock_121687933.psdt. This appears to be a free template.

Try searching your computer for a file called AdobeStock_121687933.psdt

or

Search Adobe Stock for 121687933 and check to see if it is either free or already licensed to you.

I downloaded it and it opened an untitled document.

It also went into my Downloads folder, where all my downloads go. I always move my Adobe Stock items into their own folders.

If it is one that is paid for, you will see a blue "licensed" tag and you can download it again.

Jane

JJMack

Community Expert

I do not use Adobe templates. However, I did down one or two to have a look at. After they were installed as a preset they worked. I was also able to get then deleted as presets using some Adobe UI. If the template presets installed in you Photoshop New Document workspace do not work correctly on your system. See if you can delete then using Adobe UI. Then try to install them again see if they well download and install properly after being removed.

I believe they were installed into Adobe Creative Libraries created for me. I had to delete the template in the Libraries that were created for me. I do not actually use Creative cloud Libraries I'm my own island and only use Photoshop. So I also turn off creative cloud Libraries sync in my Creative cloud desktop application.preferences. Anything I want to add to Photoshop I can either download or create myself.