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Participant
March 27, 2021
Question

[removed] photoshop crashing - go back to older version

  • March 27, 2021
  • 7 replies
  • 726 views

my latest version of Phtoshop continually crashes, to the point I just want to ditch it, keep also getting " could not complete your request because of programme error"

 

Is there any way of going back to a workable edition

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7 replies

Participant
March 27, 2021

Try this: Open Photoshop. Go to EDIT - then PREFERENCES - thenPERFORMANCE.

Under "Graphics Processor Settings" Uncheck "Use Graphics Processor."

 

Seems to have worked for me.

jupr
Known Participant
March 27, 2021

I have exactly the same problems here. Your workaround works for me as well - thank you for your post. Hope that Adobe will fix this soon.

jupr
Known Participant
March 27, 2021

I have to add, that I am still not able to close Ps properly, only via  task manager 😞

Participant
March 27, 2021

Same thing here too. I have a fresh install on a new computer. I tried the most recent version of Photoshop and an older version from the Creative Cloud but after using it once, closing it, and opening it again I get the same error: "could not complete your request because of program error." It gives me the error when creating a new image and sometimes when I go to close the program. I have to go into task Manager to shut it down.

 

I've tried the usual fixes available on the web, such as deleting the preference folder, but it does not fix the problem. Customer suport isnt in today but I will try again tomarrow.

Participant
March 27, 2021

+Mine is doing the same thing. I have a fresh install on a new computer. I tried the most recent version of Photoshop and an older version from the Creative Cloud but after using it once, closing it, and opening it again I get the same error: "could not complete your request because of programme error." It gives me the error when creating a new image and sometimes when I go to close the program. I have to go into task Manager to shut it down.

 

I've tried the usual fixes available on the web, such as deleting the preference folder, but it does not fix the problem.

jupr
Known Participant
March 27, 2021

Very same situation on my computer. I can open a picture in Camera Raw but when I click "Open" I get the message "could not complete your request because of programme error." Shut down only via Task Manager.

c.pfaffenbichler
Community Expert
Community Expert
March 27, 2021

Edit: I seem to be experiencing Forum issues where posts appear on other threads … 

c.pfaffenbichler
Community Expert
Community Expert
March 27, 2021

Make sure to back-up your presets then use »Other versions« (from the »More actions«-button, the one with the three dots on the right side) in the CC application to install the previous version if you want to roll back Photoshop. 

Peru Bob
Community Expert
Community Expert
March 27, 2021

Moved to the Photoshop forum.

Legend
March 27, 2021

Why on earth did you uninstall the old one? That's asking for trouble. What is the version you want to go back to, exactly? It's no good just saying "workable", everyone has a different view of that, and different issues (or none).