Participant

Answered

Render flame greyed out

Forum|Forum|5 years ago
July 10, 2020
3 replies
5025 views

Hello all!

I have just replaced my MacBook Pro original harddrive with an SSD drive. When having the original hard drive installed, I can see and apply the render flames. When having installed the SSD, I cannot see it anymore, because it's greyed out (and some other options).

Can somebody help me? I really need the render flames option for executing my work.

Many thanks in advance!

Kind regards,

Danny

This topic has been closed for replies.

Correct answer gener7

I've gone from HDD to SSD on my Macbook Pro and never experienced this problem.

If you know the make and model of your graphics card you can try to contact the maker to see if there are MacOS drivers. You also contact Apple to see if they can suggest something.

Also your plan allows you to install earlier versions. Click on the three dot menu in your Creative Cloud Desktop app, then"other versions". It's all I can think of at this point.

gener7

Community Expert

One other thing, when you open Energy Saver in your Preferences, do see the Automatic Graphics Switching checked on? It means you have a high-performance and an energy saving card. You want to force Photoshop to use the High Performance card.

See this note: https://support.apple.com/en-us/HT202043

If that's not the case, reset your preferences so that the graphics card evaluator can be run. Hopefully it detects your card.

Finally if you cloned your Adobe software to your new SSD via copy or Time Machine, uninstall and reinstall Photoshop.

D

dannyl50725837Author

Participant

Hi!

Thanks for the suggestions. I did all of the above, but nothing helped. Even more, almost all of the 3D menu also is greyed out.

The strange thing is, render flames worked with the original hard drive. Not with the new SSD in.

So, it can work, because it did. I did the hard disk swap again yesterday and I could see the differences. What I mean to say is, that is seems not to be dependent on the version of Photoshop.

Do you have other suggestions?

gener7

Correct answer

Community Expert

I've gone from HDD to SSD on my Macbook Pro and never experienced this problem.

If you know the make and model of your graphics card you can try to contact the maker to see if there are MacOS drivers. You also contact Apple to see if they can suggest something.

Also your plan allows you to install earlier versions. Click on the three dot menu in your Creative Cloud Desktop app, then"other versions". It's all I can think of at this point.

gener7

Community Expert

Try these methods:

If you already have Use Graphics Processor checked, for some reason if you go to Filter>Render>Lighting Effects and run that, the Filter>Render Flame, Picture Frame and Tree filters will start working.

If not, try this:

File > New (make a new file)
3D menu > New Mesh from Layer > Postcard
When your layer is created, try Filter > Render > Tree If it works, close the file.
When you open a new or existing file. Filter > Render >Tree, Flame and Frame should now be active.

K

K-l5E87

Participant

Thank you thank you THANK YOU! From the bottom of my heart, thank you! The "use lighting effects" ended up letting me use the flame render. You have no idea what a life saver this was for me.

A

Anonymous

Hi

What version of Photoshop do you have, have you checked in preferences to make sure Photoshop is detecting your GPU and that OpenCL is enabled

D

dannyl50725837Author

Participant

Hi Ged,

I am using 21.2.0 Release.

Yes, I tried to do so, but the graphics processor is not detected.

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