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Participant
April 2, 2020
Question

Render Video in Photoshop 2020 freezes

  • April 2, 2020
  • 1 reply
  • 1220 views

Hello,

Render video freezes half way through and doesn't open.

I'm on OS Catalina & the latest photoshop CC updates.

these are what i tried didnt work:

- uninstall & reinstalled photoshop

- allow full disc access to photoshop & media encoder

- (use graphic processor) unchecked in preferences

please help... thanks

 

This topic has been closed for replies.

1 reply

Akash Sharma
Legend
April 2, 2020

Hi there,

 

Sorry that Photoshop is freezing while rendering videos on your Mac running OS Catalina. 

This is a known issue in Photoshop and Mac OS Catalina. Please checkout the steps below:

 

First off, please check that you are running the latest version of Photoshop 21.1.1(Check this under Help> System info)

 

Workaround if you're using 20.0.7 or earlier

In the Finder, launch System Preferences and navigate to Security & Privacy > Privacy tab > Full Disk Access. Click the lock icon in the lower left, enter your admin username & password. Click the + icon and add Photoshop to grant access to your hard disk.

 

 

Let us know how it goes.

 

Thanks,

Akash

Participant
April 9, 2020

i'm using Photoshop 21.1.1

there is no option to downgrade to 20.0.7 on Creative Cloud?