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M
MouniaHaidar
Participant
April 2, 2020
Question

Render Video in Photoshop 2020 freezes

  • April 2, 2020
  • 1 reply
  • 1220 views

Hello,

Render video freezes half way through and doesn't open.

I'm on OS Catalina & the latest photoshop CC updates.

these are what i tried didnt work:

- uninstall & reinstalled photoshop

- allow full disc access to photoshop & media encoder

- (use graphic processor) unchecked in preferences

please help... thanks

 

This topic has been closed for replies.

1 reply

Akash Sharma
Akash Sharma
Legend
April 2, 2020

Hi there,

 

Sorry that Photoshop is freezing while rendering videos on your Mac running OS Catalina. 

This is a known issue in Photoshop and Mac OS Catalina. Please checkout the steps below:

 

First off, please check that you are running the latest version of Photoshop 21.1.1(Check this under Help> System info)

 

Workaround if you're using 20.0.7 or earlier

In the Finder, launch System Preferences and navigate to Security & Privacy > Privacy tab > Full Disk Access. Click the lock icon in the lower left, enter your admin username & password. Click the + icon and add Photoshop to grant access to your hard disk.

 

 

Let us know how it goes.

 

Thanks,

Akash

M
MouniaHaidarAuthor
Participant
April 9, 2020

i'm using Photoshop 21.1.1

there is no option to downgrade to 20.0.7 on Creative Cloud?

 

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