Responsive Freeze on 25.7

Forum|Forum|1 year ago
May 12, 2024
4 replies
432 views

So I updated to the latest photoshop and been using it for afew days. But every day, almost every session, it will freeze randomly. The UI is "responsive" in that the elements still change colour when I hover over them, however clicking does nothing. If I close the program with windows, the "Save" dialogue box comes up and buttons highlight but I can't click on them. Eventually, even the UI elements freeze and stop responding. My task manager would normally say "Not Responding" but this time it says nothing. And I have to spam END TASK to forcifully close and ALWAYS loose my work.

I tried backtracking to a much older photoshop and it removed my issue. I've started slowly backtracking through each version from the latest, however 25.6 also has this issue. I'm trying 25.5 now. I have a strong PC and I use photoshop for illustration work.
Win 10
16 GB Ram

i5 9th gen CPU

RX5700 8GB GPU

Windows

This topic has been closed for replies.

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TheArty232Author

Participating Frequently

No matter which Photoshop version I downgrade to, I run into a problem in some form or another. This is rediculous. Literally been using photoshop for over a decade and the one time I decide to pay for it persoanlly is when I have the worse experience. I'm cancelling my subscription and unistalling this buggy mess of a programme. The pirated version of photoshop was literally the most stable, stress free experience I had.

carlos37673197ssws

Participant

Hi! Im having the same problem, im drawing using a wacom intuos pro and suddenly my Photoshop just freezes, like you i can see the color change on the botons at hovering but there is no response at all, even using ctrl s the botons at that pop up window do not respond at all so i just have to shut it down via task manager...
Were you able to solve it? Im kinda getting angry because i just paid the creative cloud subscription -_-

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TheArty232Author

Participating Frequently

Someone posted a recommended fix here, I haven’t tried it yet. I reverted to an older version of photoshop for now. Will try the fix later in future

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Pixel_Cube

Participant

Hello! May I ask if your problem has been resolved? I have encountered the same problem recently, and I feel very distressed about it. I am using a brand new system that has just been reinstalled and have tried deleting the "Adobe Photoshop 2024 Settings" folder in "Roaming" to reset my Photoshop preferences, but this issue has not been resolved.
Win10
32GB Ram
R9 5900HX CPU
RTX3080 laptop 16G GPU
Photoshop (25.7)

I really need help, this issue has a significant impact on my daily use of Photoshop! Sincerely

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順志25581491bzyq

Participating Frequently

Hi, My issue still hasn't been resolved. I found that using versions of Photoshop BETA prior to 25.5 doesn't have this problem. So, I'm currently using a version before 25.5.