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marcelr95582091
Participating Frequently
January 5, 2017
Question

rotate problem

  • January 5, 2017
  • 1 reply
  • 1577 views

I  have Photoshop cc 2017 and Window 10 and I am following different tutorial as a beginner on the web, my problem so far is the following:

when I try to rotate a canvas by pressing shortcut R or the rotate icon in the tool bar the following message appears: COULD NOT COMPLETE YOUR

REQUEST BECAUSE IT ONLY WORKS WITH OPEN GL ENABLED DOCUMENT WINDOWS

I am using the tutor supplied document and following the instructions repeatedly and same message

so what is my problem, what is a Open GL enable document

Hope someone can help me because I need this option for what I want to do with Photoshop, mainly drawing

Thank You

Marcel Richard

This topic has been closed for replies.

1 reply

gener7
Community Expert
gener7Community Expert
Community Expert
January 5, 2017

You would need to go into Preferences > Performance and see if "Use Graphics Processor" is checked.

If it's dimmed out, that means your card is either not OpenGL 2.1 capable or does not have current video drivers.

See this article on how to update. Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues

Let me know how you do. If you have a desktop an outdated card can be replaced, if it's a laptop, you need a new laptop.

Gene

M
marcelr95582091Author
Participating Frequently
January 7, 2017

Hi Gene

Thank you for responding, it's greatly appreciated.

I followed your instructions and "Use Graphics Processor" is not checked and it is dimmed out and yes I have a laptop and

according to you I would need to purchase a new laptop, my question is this: are you absolutely sure nothing can be done

whit my laptop.

Thank You

Marcel

gener7
Community Expert
gener7Community Expert
Community Expert
January 7, 2017

I don't know exactly what you have, you would have to go to Help > System Report and paste the results in your reply.

Here's what you should understand first before you talk about replacing your laptop:

The Rotate Tool just rotates the image on the screen much like how you would turn a piece of paper on your desk to more easily draw on it. It does not change the Image itself.  It does not change the actual image, just the view on screen. If you can live without that function, then you can wait for a better laptop.

Image > Image Rotation does that. For example you change the file's orientation to straighten out a slanted photo and you want it to print out straight on paper.

Have you tried following the instruction to update your video drivers. small chance  it will fix the problem.

Since graphics are glued in and not changeable as in a desktop PC, there is no way out.

Also if you are learning Photoshop, skip the rotate step and keep learning Photoshop, then you will have a better idea of what your next laptop will be.

"Rotate Image" is not important.

Gene

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