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Y
yonore
Inspiring
June 24, 2020
Answered

Rotate view tool troubleshoot

  • June 24, 2020
  • 1 reply
  • 1910 views

Hey community,

 

just wondering if anyone else is having an issue with the rotate view tool;

 

I used to be able to open any photoshop file, click R to activate the rotate view, and rotate my document as I needed. Now when I do the same, an error window pops up with the message " Could not complete your request because it only works with OpenGL enabled document window ".

 

I can't get this to tool to work like before, I thought maybe creating a new document would enable what its asking for but that doesn't solve the problem. So two things, how can I fix this and if this is about having a photoshop file OpenGL enabled, does that mean I need to convert or enable OpenGL on all my existing work?

 

Thanks in advance, cheers!

    This topic has been closed for replies.
    Correct answer

    Best bet is to go back to version 21.1.3, there are major issues with this update, not been able to use OpenCL will disable feature that require a GPU, more info

    https://helpx.adobe.com/ie/photoshop/kb/photoshop-cc-gpu-card-faq.html

    1 reply

    A
    Anonymous
    June 24, 2020

    Hi

    If you're using the most recent version of Photoshop 21.2 and using an older GPU then you'll need to revert back to version 21.1.3

    Adobe have rendered old and not so old GPU's useless in this update, go into preferences and check to see if OpenCL is enabled and that Photoshop detects your GPU

    https://feedback.photoshop.com/photoshop_family/topics/bug-in-photoshop-version-21-2-not-detecting-older-gpus

     

      Y
      yonoreAuthor
      Inspiring
      June 24, 2020

      Hi Ged,

       

      I did notice this when I went into preferences. So I guess as you mentioned, basically makes the update less than ideal for myself as I do have an older GPU.

       

      So Im wondering, in the preferences> Performance window there is an option to enable Legacy compositing. Would this allow to use some tools as before but have performance issue with some new features and changes AND does this mean after this point, I should NOT update my photoshop as I assume there will no benefit and/or I will not be able to use features because my GPU will no longer be compatible?

       

        A
        Anonymous
        Correct answer
        June 24, 2020

        Best bet is to go back to version 21.1.3, there are major issues with this update, not been able to use OpenCL will disable feature that require a GPU, more info

        https://helpx.adobe.com/ie/photoshop/kb/photoshop-cc-gpu-card-faq.html

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