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Question

RTX cards poorly supported by Photoshop 22.x

Forum|Forum|4 years ago
May 31, 2021
2 replies
2836 views

I have latest Photoshop 22.4.1 installed. But even in previous versions this year, I have issues with GPU support all the time. Camera Raw even crashes with GPU enabled. Adobe techs tried to reinstall, deinstall, install, delete, rename...nothing worked.

I've tried Asus and Gigabyte RTX 3060, 3080, 3090 and not just one model. Like 10 cards already. Generally PS runs waaaay faster without any GPU support. I'm running Ryzen 5950x with 32gb ram and very fast SSD.

But to my disappointment, GPU support in my case slows PS down significantly. Like, opening an image (small, jpg) without support upon PS start is instant. With GPU support enabled, it takes 10-15 secs! Also there's mouse lag with GPU support, etc.

No idea why but it would be about time for NVIDIA and ADOBE to fix this. Using GPUs that cost 1000,2000,3000+ eur should be a benefit not a drawback.

And since I'm an IT guy, let me just say that Adobe support so far has been rather poor. Techs that I come into contact with seem like students trying few "tricks" that would only work with grandma behind a PC.

Get some real tech gurus that know how to search and debug a problem, not just reinstall million times everything and then just blame it on the driver or something.

Bostjan

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W

worekarolis

Known Participant

I cant get my 3080 working on Photoshop 22 ever cince I've boutht it. It's detected, but photoshop uses CPU instead. Its insane... Also I randomly loose refresh on seperate windows paning using hand tool...

davescm

Community Expert

Why do you think Photoshop is using the CPU instead? Some Photoshop functions use the CPU some the GPU. If you have GPU only functions available such as Scrubby Zoom then your GPU is being used.

Dave

D Fosse

Community Expert

GPU support in Photoshop has been a bumpy ride for the last couple of versions. The reason is actually not that Photoshop has changed, but that the whole operating system environment has changed – both on the Mac and Windows sides.

Specifically, OpenGL is no longer supported on Mac or Windows (and it needs OS support to work in Photoshop). That started with an arbitrary decision from Apple, announced at WWDC in 2018, and there was no prior warning. Photoshop’s entire GPU code, 15 years of development, thus had to be totally rewritten for Metal on Mac, DirectX on Windows. That’s a monumental task that they are still working on. It means that basically everything relating to displaying stuff on screen has to be rewritten, as well as many special functions.

Each new Photoshop release is getting closer to stabilizing the whole situation. There’s still a way to go, but to all those having problems – rest assured that this is top priority and closely monitored. Problems are dealt with as they appear. Keep reporting on the feedback site.

You could try Preferences > Technology Previews > Disable Native Canvas. As far as I know, this should revert to the old OpenGL code as far as possible. And try new drivers, simplify as much as you can by disabling all the extra/peripheral components in the driver. Only the base driver is needed. Check "perform a clean install" to get rid of old leftover bits.

I use Quadros in the P2000-series (two machines) and have zero problems now. Big files are handled on the fly.

I have noticed that quite a few people with problems have AMD systems. No idea if that's consistent, but perhaps AMD has been lower priority? If so, all the more important to report it on the feedback site.

davescm

Community Expert

That is a good point Dag. V22.4.1 is stable here on an Intel i9-10920x and an RTX2080ti. I haven't been able to try an RTX3090 yet because I still can't get hold of one.

Bostjan - a couple of things you may already do but are worth repeating.

1. I always use the Nvidia Studio Drivers and on updating choose Advanced and Clean Install.

2. After a Photoshop update I usually reset Preferences. The preferences files contain much more than the user preference settings, and are saved everytime Photoshop closes. Any corruption may not cause an issue in one version but may be exposed in the next.

3. As Dag says above, the code that uses the GPU is being completely rewritten. However, some functions such as 3D or Lighting effects which still use Open GL will need you to check Technology Previews - Deactivate Native Canvas then close and restart Photoshop.

You said '...get some real tech gurus..' . This forum is answered by volunteer Photoshop users. We are not Adobe employees.

You can raise bug reports at the link below , where they ate monitored by by Adobe developers.
https://feedback.photoshop.com/photoshop_family

Also, if you get a Photoshop crash report, send it. You are unlikely to get an individual reply, but developers do see them all.

Dave

B

Bostjan5E15Author

Known Participant

Thank guys, disabling native canvas makes no change.

By "getting real tech gurus..." I meant Adobe of course, not you guys here on the forum...

I get one specific crash in ACR - when I tick the "remove chromatic abberation", my PC reboots. And this was seen by Adobe techs but none could solve it. They all said "it's nvidia" and be done.

I use studio drivers and update PC regularly. Could be that there's an issue with X570 chipsets and PCIe 4.0, no idea. Haven't found a soulmate with similar PC config to compare situation yet....

Funny enough, I have a backup PC with Ryzen 3950x, X470 chipset, 32gb, SSD with GT1030 GPU. Exactly the same situation. With GPU turned on, few kB image takes 10-15 secs to open. Without GPU - 1 sec. GO figure...

Luckily my CPU is strong enough to make my work not suffer too much due to this setback with GPUs but I do hope Adobe make this work soon.

Bostjan

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