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January 21, 2020
Question

Save As JPEG won't work and crashes your Photoshop - Windows 10

  • January 21, 2020
  • 1 reply
  • 225 views

 

"Could not complete your request because of a program error."

 

I have to save a JPEG File out of a PNG File, but it shows this error message when I try.

 

The worse part is this message also shows up when you try to turn off the program by clicking the X button or pressing Alt+F4. I can only turn this off through task manager. 

 

I tried resetting the program, reinstalling the program, but it didn't change.

 

It worked fine till yesterday. 

 

Any help would be grateful.

 

+Saving JPEG in Save for Web works, but I want the Save As method back.

 

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1 reply

Sahil.Chawla
Adobe Employee
Adobe Employee
February 7, 2020

Hi there,

Sorry to hear about Photoshop crashing, could you please let us know the version of Photoshop you're working with?

Also, where are you saving the files local drive or network/external drive?

Could you please try deselecting "Use Graphics Processor" located in Photoshop's Preferences > Performance, then relaunch Photoshop and let us know if it helps?

Regards,
Sahil