"Save As..." problem - no option to save as psd

Forum|Forum|6 years ago
March 31, 2020
4 replies
893 views

Hey, im new here and am in dire need of help when i hit save as or ctrl shift s, i dont get the normal options i have gotten for years. Instead the only option is "save cloud document" with a save button and a cancel button, thats it. No option to pick a file type or save it locally. Any help would be insanely appreciated, and google didnt help me either sadly.

Here a screenshot of the pop up https://imgur.com/GyzcYD0

Problem or error

This topic has been closed for replies.

jane-e

Community Expert

Hi Autumn,

Your screen shot show that you are saving your image as a Cloud Document. Although your extensions are hidden, the Cloud format is .psdc. There are two things you will want to do:

Show extensions. It appears you are in Windows, so do this in Windows File Explorer.
https://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html
Save on your desktop, not in the Cloud. When you do a Save As, you have a choice as to where to save.
https://helpx.adobe.com/photoshop/using/cloud-documents-faq.html

~ Jane

F

fevz

Participant

I have same problem. i download the 21.1.1 version and then i ve tried to save a photo in tiff many times and it shows just %0, and that s all. how can i solve the problem?

mglush

Community Expert

Can you save it in another format? Does it only happen when it's a Tiff file?

Have you tried resetting your preferences? Here is a link to a video that will show you how:

https://helpx.adobe.com/photoshop/using/preferences.html

Let us know if that helps?

Michelle

F

fevz

Participant

I tried to save my file in other formats (psd,jpeg) it didnt work and i quit the app then lost my work but second time i open the photo and tried to save it, it worked well.

Thanks