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Participant
March 31, 2020
Question

"Save As..." problem - no option to save as psd

  • March 31, 2020
  • 4 replies
  • 893 views

Hey, im new here and am in dire need of help when i hit save as or ctrl shift s, i dont get the normal options i have gotten for years. Instead the only option is "save cloud document" with a save button and a cancel button, thats it. No option to pick a file type or save it locally. Any help would be insanely appreciated, and google didnt help me either sadly.

Here a screenshot of the pop up https://imgur.com/GyzcYD0

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4 replies

jane-e
Community Expert
Community Expert
April 1, 2020

Hi Autumn,

Your screen shot show that you are saving your image as a Cloud Document. Although your extensions are hidden, the Cloud format is .psdc. There are two things you will want to do:

  1. Show extensions. It appears you are in Windows, so do this in Windows File Explorer. 
    https://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html
  2. Save on your desktop, not in the Cloud. When you do a Save As, you have a choice as to where to save.
    https://helpx.adobe.com/photoshop/using/cloud-documents-faq.html

~ Jane

Participant
March 31, 2020

I have same problem. i download the 21.1.1 version and then i ve tried to save a photo in tiff many times and it shows just %0, and that s all. how can i solve the problem?

mglush
Community Expert
Community Expert
March 31, 2020

Can you save it in another format? Does it only happen when it's a Tiff file?

Have you tried resetting your preferences? Here is a link to a video that will show you how:

https://helpx.adobe.com/photoshop/using/preferences.html

Let us know if that helps?

Michelle

Participant
April 1, 2020

I tried to save my file in other formats (psd,jpeg) it didnt work and i quit the app then lost my work but second time i open the photo and tried to save it, it worked well.

 

Thanks

mglush
Community Expert
Community Expert
March 31, 2020

Hi!

What version of Photoshop are you using? Do you have the same issue when you choose File>Save?Are you on a Mac or Win machine?

Michelle

lambiloon
Community Expert
Community Expert
March 31, 2020

Hi try to reset preferences from edit in windows then try to save your PSD file.....regards

Ali Sajjad / Graphic Design Trainer / Freelancer / Adobe Certified Professional
autumn2Author
Participant
March 31, 2020

sadly still the same save as pop up after deleting the preferences

autumn2Author
Participant
March 31, 2020

i have also tried uninstalling it now, including deleting the preferences and everything, and still it is doing the same thing