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Dani82000
Participant
December 19, 2023
Answered

Save Box is Completely Blank

  • December 19, 2023
  • 2 replies
  • 861 views

I recently updated to Photoshop v 25.3.1 and when I'm trying to save, it comes up with a blank save box. Nothing else, so I cannot save my image. I can force quit, which doesn't lose my work, but need a fix. I've read other posts from the issue from earlier this yera and these solutions didn't work.

Details below.

 

  • Photoshop version:  25.3.1 (Updated Today)
  • OS:  Win 10 v22H2


Steps to reproduce:

  1. File Save As
  2. Nothing...

Expected result:  I expect to get a screen allowing me to save my work.
Actual result:  A blank dialog box appears.

 

    Correct answer AxelMatt

    Please try to disable the option to "Use Graphics Procesor" from Photoshop by going to Preferences, then Performance. Once done, quit & relaunch Photoshop to check if that helps.

    If it helps, you can check out the steps suggested here:  https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

    Especially dual graphic units are a never-ending. They will very often conflict. The standard advice is to disable the CPU integrated graphics completely. See section 6 & 7 in the linked document above.

    Is your system up-to-date? Do you have installed all recent updates and patches for the operating system and the device drivers, especially the graphic driver. If you have a NVidia graphic card installed, make sure that you are using the recent Studio version of the driver, not the Game Ready version.

     

    If the issue persists, you can try to reset the preferences of Photoshop using the steps described here:

    Preferences in Photoshop (adobe.com)

    Please backup your settings before resetting the preferences. Migrate presets, actions, and settings (adobe.com)

     

    If this also doesn't help, please provide a copy of your 'System Info'. This can be get from the Photoshop menu item Help > System Info. There's a copy button in the System Info dialog. Press this button and paste the info into your next forum post.

    2 replies

    D
    Dani82000Author
    Participant
    December 19, 2023

    So my system is as up-to-date as it can be...Can only update as recent as company adopts versions.

     

    The solution you gave to disable "Use Graphics Processor" worked! Unfortunately i wasn't able to force Photoshop to close and it save that setting choice. So I did end up losing my work. Nothing 15 min of making up time can't help.

      gregp53347583
      gregp53347583
      Known Participant
      August 14, 2024

      Next time this or anything similar happens to you consider doing the following...

       

      1) Select all layers 

      2) Convert to smart object

      3) Convert to linked 

       

      *Just keep in mind it will save the file expanding the canvas to fully include all the layer(s), but you can always crop back down after saving/restarting without losing significant work*

        AxelMatt
        Community Expert
        AxelMattCommunity Expert
        Community Expert
        August 14, 2024

        @gregp53347583 Please don't reactivate older threads. especially your post doesnt match with the issue in the originally post.

        If you have a issue please post it in a new thread.

         

        My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI
        AxelMatt
        Community Expert
        AxelMattCommunity ExpertCorrect answer
        Community Expert
        December 19, 2023

        Please try to disable the option to "Use Graphics Procesor" from Photoshop by going to Preferences, then Performance. Once done, quit & relaunch Photoshop to check if that helps.

        If it helps, you can check out the steps suggested here:  https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

        Especially dual graphic units are a never-ending. They will very often conflict. The standard advice is to disable the CPU integrated graphics completely. See section 6 & 7 in the linked document above.

        Is your system up-to-date? Do you have installed all recent updates and patches for the operating system and the device drivers, especially the graphic driver. If you have a NVidia graphic card installed, make sure that you are using the recent Studio version of the driver, not the Game Ready version.

         

        If the issue persists, you can try to reset the preferences of Photoshop using the steps described here:

        Preferences in Photoshop (adobe.com)

        Please backup your settings before resetting the preferences. Migrate presets, actions, and settings (adobe.com)

         

        If this also doesn't help, please provide a copy of your 'System Info'. This can be get from the Photoshop menu item Help > System Info. There's a copy button in the System Info dialog. Press this button and paste the info into your next forum post.

        My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI
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