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kristinL356
Participant
November 7, 2019
Question

save for web gif preview won't play since update

  • November 7, 2019
  • 3 replies
  • 3334 views

I'm trying to make a gif but the gif preview on the 'save for web' window will not play. I can manually flip through each frame and it seems to save normally but the preview itself will not play. Seems like this was not a problem with version 20.0.6, just the recent updates 20.0.7 and 21. Can someone either tell me how to get the preview to play or show me how to get version 20.0.6 back? The only versions Creative Cloud wants to show me are 20.0.7 and 21, the two versions I'm having trouble with.

 

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    3 replies

    M
    matah40847569
    Participant
    November 20, 2020

    Following this post. All of a sudden - with no recent update (!huh!), my Save for web legacy animation preview doesnt work either. Am on PC. I've been holding off updating my cc because a colleague experienced issues with his Photoshop. It worked yesterday, today zip! 😞

    M
    matah40847569
    Participant
    November 20, 2020

    I'm on version 21.2.1 too

     

    thxapproved2
    thxapproved2
    Inspiring
    August 16, 2022

    Save for web GIF animation preview not working in 23.4.3 on PC. Was working in previous versions.

      M
      mjbelt
      Participating Frequently
      November 7, 2019

      Go to Preferences>General>Reset Pref. on Quit

      Tested in the latest version of PS 21at it works. 

      With the new version of creative-cloud – snapshots will explain.

      K
      kristinL356Author
      Participant
      November 7, 2019

      I managed to install 20.0.6 (from a third party site, Creative Cloud still only shows me versions 20.0.7 and 21) but that didn't fix the problem either.

      JJMack
      Community Expert
      JJMackCommunity Expert
      Community Expert
      November 7, 2019

      On my Windows 10 Workstation it works but it opens Microsoft Edge Browser which is not my default browser?

      You can see the  the default app for file type .htm and .html is set to Chrome one my machine. So I do not know what is going on. Why does Edge handle the  Preview .html on my machine? CC 2019 also opens Edge I do not know Why????

      JJMack
      K
      kristinL356Author
      Participant
      November 7, 2019

      JJMack, try adding chrome browser to directly to your lists of browsers on Photoshop. Use the little button with the globe and a question mark on it just to the right of the 'preview' button on the bottom left of the 'save for web' screen. You can add chrome there and set it as the default.

      JJMack
      Community Expert
      JJMackCommunity Expert
      Community Expert
      November 7, 2019

      Thanks.

       

      There was no browser is the list pull-down it was empty. You would think in that case the default browser Chrome would be used not Edge by Adobe.  So I click find all browser button.  Adobe found IE and Chrome it doe not find Edge. So I then had a list IE followed by Chrome. So I removed IE now Previews open in chrome.

       

       

      JJMack
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