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D
Community Expert
DeanUtianCommunity Expert
Community Expert
April 22, 2020

Hi Jimmy31.

Could you supply more information like:

- Operating system

- Version of Photoshop

 

I found an old technote on a similar problem that may give some clues to addresing yours:
https://helpx.adobe.com/x-productkb/multi/open-or-save-dialog-box.html

 

Is the problem happening in any other programs besides Photoshop?

    J
    Jimmy31Author
    Participant
    April 22, 2020

    I am in Windows 10, my photoshop version is 21.1.0 release?. This has been an issue for weeks now. This also happens in Illustrator. The old technote you found unfortunately didn't work. Does it help if I tell you that when I open PS and Illustrator their icons do not show up on the bottom of my screen. They coome up a s a white box with a blue box in the middle. Maybe the code is not working or smth. I don't know I'm not too tech savvy.

    D
    Community Expert
    DeanUtianCommunity Expert
    Community Expert
    April 22, 2020

    Does the problem happen in any non-Adobe programs?

    I came across another post in this forum where the issue was a currupt file on the Windows side. The advice and solution was as follows:

    --
    Scan your Windows file system for corrupt files

    https://support.microsoft.com/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system

    You can also try System Restore

    How to Use System Restore in Windows 7, 8, and 10
    --
    System restore is good if you recall a time when things were working and you have not made significant updates since then. 


    If you can post screenshots of what is happening - like the icons not showing, it could help people recognise it in comparison known problems.

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