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michael d
Inspiring
August 16, 2018
Answered

Scanning issues

  • August 16, 2018
  • 3 replies
  • 1401 views

Tried to scan this morning using WIA support..Went into the support box and clicked browse and got the message 'The operation could not be complete. The directory name is invalid'...Pressed start and got the message 'The target directory does not exist'...Pressed OK and got the message 'Could not complete the WIA support command because of a disk error'...Looking at the Community there are references to CC not supporting WIA scanning but I have used CC quite recently to scan..Does anyone have an answer...Thanks   

    This topic has been closed for replies.
    Correct answer JJMack

    My cheap HP network envoy 4500 works with Photoshop CC 2018 WIA scanning support and what ever HP installed into windows.  I do once and a while scan thing I want to document or send out over the web.   You can always use other scanning software and open the scanned file they save in Photoshop.

    3 replies

    R
    ratul5FA2
    Participant
    August 27, 2020

    hello I have a problem with my photoshop scan. Can you please help me???

    M
    michael dAuthor
    Inspiring
    August 18, 2018

    I have just talked to Adobe who tell me that WIA support is no longer available in the latest CC. It seems that Adobe giveth and Adobe taketh away.

    JJMack
    Community Expert
    JJMackCommunity Expert
    Community Expert
    August 18, 2018

    Adobe people are humans humans are not always correct here is what I see to be true for Windows 10 and CC 2018 19.1.5

    JJMack
    Felix_100
    Felix_100
    Participant
    October 29, 2018

    Running 19.1.6

    I had a Z drive connected - now i don't. And when i try to select a new destination directory Photoshop just returns with the message:

    - Yes, i am aware the directory name is invalid - the drive is no longer there - but can i please select a new one?

    JJMack
    Community Expert
    JJMackCommunity Expert
    Community Expert
    August 16, 2018

    Did you check the disk the disk the folder is on for errors.  Run a check disk program.

    JJMack
    M
    michael dAuthor
    Inspiring
    August 18, 2018

    Checked but no errors..I use CC but I still have CS6 on my PC and the Scanning works perfectly on CS6. So I can work around this .It still seems however that Adobe have taken this facility away from CC

    JJMack
    Community Expert
    JJMackCommunity ExpertCorrect answer
    Community Expert
    August 18, 2018

    My cheap HP network envoy 4500 works with Photoshop CC 2018 WIA scanning support and what ever HP installed into windows.  I do once and a while scan thing I want to document or send out over the web.   You can always use other scanning software and open the scanned file they save in Photoshop.

    JJMack
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