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John Towler
Inspiring
March 21, 2019
Answered

Scans cut off in Photoshop

  • March 21, 2019
  • 2 replies
  • 2243 views

I'm having an issue where scanned images have a quarter of the image on the right side cut off. The canvas is the right size, but that last (rightmost) quarter is blank. The scans open in other image editors and look fine. The issue also happens if I do the scan from within Photoshop. If I re-save one of these scanned image from Photoshop, the scan will now be missing that last quarter when opened in another image editor. Has anybody else run into this?

PS 2019, Mac OS X 10.14.3, iMac 21.5 in.

      This topic has been closed for replies.
      Correct answer John Towler

      Hi John. That is weird.

      Nothing specific jumps to mind. Just some general debugging ideas...

      • Is Photoshop up to date?
      • Is your scanner software up to date?
      • Restart Photoshop
      • Restart your computer

      Perhaps try resetting the Photoshop preferences

      Preferences in Photoshop

      "Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) as you start Photoshop. You are prompted to delete the current settings. The new preferences files are created the next time you start Photoshop."


      It's looking like the problem is specific to Image Capture + Photoshop + TIFF. If I save the scan from Image Capture to another format, such as JPEG, Photoshop loads it correctly. If I scan it in VueScan and save it to TIFF, Photoshop will also load it correctly. I was thinking of plunking down for VueScan anyway, so I guess my decision has been made for me.

      Thanks for your help.

      2 replies

      C
      camera43210
      Participant
      October 1, 2019

      Yes and I'm pulling my hair out, too. Extremely annoying and puzzling.😬

      J
      John TowlerAuthor
      Inspiring
      October 1, 2019
      Are you using Image Capture on the Mac to scan? Apparently, this Image Capture/TIFF format problem is a known bug, and the solution is to either save to a different file format, or use something other than Image Capture as the scanning software. I hope you solve your problem.
      Michael Bullo
      Community Expert
      Michael BulloCommunity Expert
      Community Expert
      March 21, 2019

      Could you post some screen shots?

      - The interface with settings when you are scanning

      - The image as it appears after the scan

      J
      John TowlerAuthor
      Inspiring
      March 21, 2019

      Here's a capture of the settings:

      And here's the scanned image (converted to JPEG, TIFF wasn't allowed for posting):

      The scan was done with Image Capture, which Photoshop also uses if I scan from within Photoshop.

      Michael Bullo
      Community Expert
      Michael BulloCommunity Expert
      Community Expert
      March 21, 2019

      Hi John. That is weird.

      Nothing specific jumps to mind. Just some general debugging ideas...

      • Is Photoshop up to date?
      • Is your scanner software up to date?
      • Restart Photoshop
      • Restart your computer

      Perhaps try resetting the Photoshop preferences

      Preferences in Photoshop

      "Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) as you start Photoshop. You are prompted to delete the current settings. The new preferences files are created the next time you start Photoshop."

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