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Lillian5CCA
Participant
December 5, 2020
Question

scratch disk error photoshop 2021

  • December 5, 2020
  • 4 replies
  • 485 views

I have tried everything trying to get rid of the scratch disk full error, deleted temp files, deleted downloads, checked the adobe website and many others and tried everything and nothing works. It is saying the selected scratch disk is full but it also says there is 5.1 GB free space in the scratch disk. I have tried doing the ctrl alt when starting up and there is no other scratch disk to change to so that didn't help. Please help.

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4 replies

davescm
Community Expert
davescmCommunity Expert
Community Expert
December 6, 2020

You need to free up space or add another disk to use as scratch. 5GB is nowhere near enough space, here Photoshop starts with over 5GB of scratch before I open a single file. When working it can easily use 100GB.

 

 

Dave

JonathanArias
JonathanArias
Legend
December 5, 2020

i have the same issue. i had under 6GB of free space (i had about 16gb of total HD space available). i found that when i connected my time machine and made it secondary scratch disk, issue solved.

 

How much space do you have available in your HD?

JJMack
Community Expert
JJMackCommunity Expert
Community Expert
December 5, 2020

Photoshop eats 7GB of free space on my PC just starting it,  IMO if you want  to use Photoshop you need 80+GB of free space. You may not even be able to start Photoshop if you only have 6GB of Free space. Operating systems also required free space for Paging and Temp files.  6GB is nothing these days.

JJMack
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    Lillian5CCAAuthor
    Participant
    December 5, 2020

    I've even tried uninstalling and reinstalling, no luck

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    Lillian5CCAAuthor
    Participant
    December 5, 2020

    I have run the windows disk cleanup and got rid of over 5 gb of data and it still doesnt work as well.

    K
    kimberly5EF5
    Participant
    December 5, 2020

    i am having the same issue right now i have tried unclicking but it doesnt even do that i clicked the link to find out more on scratch disk and nothing it said do is working it wont even load photoshop for me it goes straight to this error i am trying to chat with some one but its taking forever if i get any wherebi will msg back here

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