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J
J-T-C
Known Participant
May 12, 2023
Question

Scratch Disk full - But lots of space on disk?

  • May 12, 2023
  • 2 replies
  • 3323 views

I am getting scratch disks are full errors while working on and saving a few 3-6 GB PSBs. 

If I go to preferences>scratch disks, its saying I have around 100gb free space. But in Mac os the same drive has over 1TB free space? 

 

Have tried restarting photoshop and mac. Also Tried resetting photoshop preferences. 

 

Appriciate if anyone can point me in the direction of what might be going on. 

 

M1 Max Macbook Pro - OS 13.3.1 

Photoshop 24.4.1

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2 replies

TheDigitalDog
TheDigitalDog
Inspiring
May 12, 2023

Also see:

https://helpx.adobe.com/photoshop/kb/troubleshoot-scratch-disk-is-full.html

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
J
J-T-CAuthor
Known Participant
May 12, 2023

Thank you for posting, I have tried all of those points unfortunatly. I have a feeling it is something to do with photoshop not recognising purgeable space on Mac OS.

T
Test Screen Name
Legend
May 12, 2023

Please run Photoshop until you get the "scratch disk full" message. Then LEAVE THE MESSAGE ON SCREEN AND PHOTOSHOP RUNNING - and please check how full the disk is again (screen shot 2 again). Please post the screen shot. Only after taking the shot reply to the message allow Photoshop to stop. (Why? It's checking whether Photoshop really has filled the disk somehow, or if it is giving a false report).

J
J-T-CAuthor
Known Participant
May 12, 2023

Hi I actually did that when it said full scratch disk but didnt post , attached below, said 30ishGB free in scratch disk prefs, so full considering I had a few 6gb files open.

 

Could it be something to do with Mac OS 'Purgeable space'? As you can see in my second screenshot is says (1.37 TB Purgable). It seems that photoshop doesnt recognise that 'purgeable' space and is considering the disk as full? 

J
J-T-CAuthor
Known Participant
May 12, 2023

To add to this - why would photoshop say only 172GB free space even when there are now files open and after a fresh restart? 

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