Participant

Answered

Scratch Disk Full - can't crop - far more room than needed

Forum|Forum|7 years ago
August 26, 2018
2 replies
2164 views

I have over 26GB free space on my hard drive, and I'm trying to edit an image that is 1.5MB -- 851 pixels x 638 pixels. It is definitely pixels, not inches or meters! Every time I try to crop the image, I get the message that the Scratch Disk is full. I've purged, reloaded PhotoShop CC, rebooted my MacBook Pro (High Sierra). Any ideas?

This topic has been closed for replies.

Correct answer Test Screen Name

You need to buy an external hard drive or SSD. That's not enough Free space.

T

Test Screen Name

Legend

Yes, not enough. You can check this by waiting for the "scratch disks are full" message, LEAVING IT ON SCREEN and checking your disk. Is it full? We've yet to hear of a case where Photoshop put this message out falsely (though there may be reasons it needs more than expected; or even bugs: what is your exact verison - and please don't say "latest").

It's also not enough to run a system anyway. You're asking for terrible performance.

GulfGirl62Author

Participant

From Photoshop

Adobe Photoshop Version: 19.1.6 20180808.r.398 2018/08/08: 1185588 x64

Operating System: Mac OS 10.13.6

System architecture: Intel CPU Family:6, Model:61, Stepping:4 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading

Physical processor count: 2

Logical processor count: 4

Processor speed: 2700 MHz

Built-in memory: 8192 MB

Free memory: 4178 MB

Memory available to Photoshop: 6287 MB

Memory used by Photoshop: 70 %

Photoshop scratch has async I/O enabled

Scratch volume(s):

Startup, 233.6G, 24.6G free

And my system runs fine otherwise. I can't figure out where the 10 GB I freed up yesterday went. Log files? II went to look and PhotoShop seems to be logging something. I deleted a few more things, rebooted again, tried again, and it cropped with no errors -- with less free disk space than yesterday, at least according to PhotoShop. (Yesterday, I had 25+ GB free according to it.)

The disk space available now according to Finder is different from what Photoshop reports:

I guess I'll just hope it keeps working. Not really solved, just not happening at the moment!

D Fosse

Community Expert

I know it's not what you want to hear, but your disk really is filled up and you need to do something about it. It's not just Photoshop, pretty soon you will have much bigger problems.

The problem is in your user account, which is normally a hidden folder. That's where all the junk fills up. Get something like Disk Inventory to see for yourself. All your programs store settings, caches, previews etc here, and over time it grows and grows. Nothing is ever removed from here, not even by uninstalling a program.

As an immediate emergency measure, delete all the Bridge Cache folders you can find in your user account. There will be one for each version you have ever had installed, and each can be 10-30 GB. It will get rebuilt as needed. If you use Premiere Pro or After Effects do those too.

RoundRobin

Participant

I take it you've been through your preferences tab. I suppose you could try adding an external HD to test but I don't think it's recommended.

Not sure if you go down to the performance tab and lower things like the history states and cache levels it might help. From what I read Limiting History states can reduce the load PS puts on its scratch disk.

just in case the route is:
Edit > Preferences > Performance

This is where I got that from. I really hope this helps.

Optimize performance Photoshop CC

GulfGirl62Author

Participant

Thank you for your answer.

I lowered History States to 10 with no success. What's weird is I've done far more complex things without a hitch. This is one image with a single layer. I freed up another 10 GB, so I have 36 GB free. This must be a glitch.

When I go to Scratch Disks, the only option is the C Drive. I have a USB drive and a media card, both with large amounts of free space, but I see no way to add these. I can't imagine they would be better than my SSD anyway.

Frustrating!

But thanks so much for your help.

T

Test Screen NameCorrect answer

Legend

You need to buy an external hard drive or SSD. That's not enough Free space.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded