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shanea81927583
Participant
February 17, 2017
Answered

Scratch Disk Full - Tried all solutions

  • February 17, 2017
  • 4 replies
  • 841 views

Hey really hoping someone can help me here I have a project due in next week and I have stupidly postponed the last few days thinking It would eventually fix. I have went into photoshop setting and I have no other scratch disk but my macintosh disk I cannot pick an alternative. I still have 70gb+ on my drive so I do not have lack of space I have tried uninstalling and reinstalling photoshop I have also used cleanmymac also omnidisksweeper. It's now gotten worse where I cannot even make a new project with out it coming up with scratch disk full running out go options here really hoping you can help as I'm currently paying for cloud and really having no luck with it!

Cheers guys any help at all appreciated!

    This topic has been closed for replies.
    Correct answer Pete.Green

    Hi shanea,

    Are you still having this scratch disk full trouble?

    Have you gone through our performance documentation for Photoshop? Optimize performance Photoshop CC

    Let us know how it's going.

    Regards

    PG

    4 replies

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    Test Screen Name
    Legend
    February 18, 2017

    And if you're having trouble understanding or answering the question please just let us know. The crucial thing is that the MESSAGE MUST STILL BE ON SCREEN or the test has no use.

    T
    Test Screen Name
    Legend
    February 18, 2017

    Still trying to get to the bottom of this, because you have not shown us whether you really are running out of space, or if it is a false error. You need to find which, or you could waste time and money on the wrong solution. Help us to help you. Please answer this question: So, 78GB is what you normally have, and 78GB when the message is ON SCREEN as well? Does it change at all?

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    shanea81927583Author
    Participant
    February 18, 2017

    I have 78gb spare but when I have the scratch disk error on my screen I have 0kb free. Don't know if that means anything?

    Pete.Green
    Adobe Employee
    Pete.GreenCorrect answer
    February 23, 2017

    Hi shanea,

    Are you still having this scratch disk full trouble?

    Have you gone through our performance documentation for Photoshop? Optimize performance Photoshop CC

    Let us know how it's going.

    Regards

    PG

    T
    Test Screen Name
    Legend
    February 17, 2017

    So, 78GB is what you normally have, and 78GB when the message is ON SCREEN as well? Does it change at all?

    Do you get the message when

    * Starting Photoshop from /Applications?

    * Opening a small JPEG?

    * Using File > New?

    Which of these?

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    shanea81927583Author
    Participant
    February 18, 2017

    I can open through all the ways stated but as soon as I try to edit it via photoshop using any tool the error pops up I have no space it takes up my whole space. Is my only option wiping the SSD or buying a bigger one

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    shanea81927583Author
    Participant
    February 18, 2017

    If I buy an external 500gb HDD would this work and could I pick this as my scratch disk?

    T
    Test Screen Name
    Legend
    February 17, 2017

    Please stop with the message about you scratch disk being full. Leave that message on screen and go into Finder. At that point, how much free space does it show for your disk?

    S
    shanea81927583Author
    Participant
    February 17, 2017

    It says I have 78gb free I'm a little confused as to what to do

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