Participant

Question

Scratch disk preference full, photoshop won’t launch!

Forum|Forum|5 years ago
November 4, 2020
2 replies
450 views

Hi there,

Any help would be greatly appreciated. When launching photoshop 'scratch disk pretences are full' launches and when pressing ok shuts down photoshop. This means I can't change preferences within photoshop. I have tried clearing files. Holding the alt/ctrl/alt button (on a windows pc) and nothing is working. Please help!

Thanks

This topic has been closed for replies.

davescm

Community Expert

Ged is absolutely right but just for clarity, he meant to write so need to clear space on the C :Drive (not no need....) 🙂

Photoshop here takes 5GB of scratch space on opening and when processing large files can take 100s of GB.

Dave

A

Anonymous

Oops 🤣

I'll correct that

A

Anonymous

Hi

You should be able to access the scratch disk by holding Ctrl + Alt while launching Photoshop, you should see this screen, you need to keep holding down the keys while Photoshop is launching.

How much free space do you have on the C drive

A

Abbie5FE7Author

Participant

Hi there,

thank you for getting back to me. I have done so and this is what comes up-

And when opening photoshop this is what appears without holding any keys-

What should I do next?

A

Anonymous

You only have 3.6 GB of free space, you need to free up space on the C Drive, you're going to run into other issues not related to Photoshop on an operating system level, you really need about 15% for HDD's and 20% for SSD's of free space for the operating system alone.

https://www.windowscentral.com/best-ways-to-free-hard-drive-space-windows-10#page1

https://www.howtogeek.com/125923/7-ways-to-free-up-hard-disk-space-on-windows/

In relation to the scratch disk, you need a minimum of 50 GB, but you should really be looking at 200 GB or more, depends really on how large the files you're working on are.

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