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T
Tyrone Ping
Participant
May 31, 2020
Question

Scratch Disk Preference Issue

  • May 31, 2020
  • 2 replies
  • 997 views

Hi!

I'm having this issue with my Scratch Disk Preferences I've selected an external drive for the scatch disks and cash that is always plugged in and I'm unable to open photoshop.

I've tried to clear the cache and I'm still left with the same issue.

Please assist if possible, below is a screen shot of the issue.

 

 

 

This topic has been closed for replies.

2 replies

davescm
Community Expert
davescmCommunity Expert
Community Expert
May 31, 2020

3 GB free is nowhere near enough space for scratch disk.  On opening Photoshop here I see 5GB scratch disk used and during use, often see it climb to 15-20 GB.

If you cannot open Photoshop to change the disk, hold down Ctrl and Alt as you open it to get the scratch disk settings.

Dave

    T
    Tyrone PingAuthor
    Participant
    May 31, 2020

    Thanks Dave, I'm use a mac and try to select the disk. When I hold CMD+ALT the screen I showed appears and doesn't allow me to do anything else? 

    c.pfaffenbichler
    Community Expert
    c.pfaffenbichlerCommunity Expert
    Community Expert
    May 31, 2020

    3,71GB seems awfully little. 

    And why don’t you use the other disk as a secondary Scratch Disk? 

    T
    Tyrone PingAuthor
    Participant
    May 31, 2020

    Thanks, agree yes. Although the drive I have selected has well over 600 gigs of space so that's what doesn't make much sense?


    I'm trying to resolve the issue although I'm not entirely sure how?

    c.pfaffenbichler
    Community Expert
    c.pfaffenbichlerCommunity Expert
    Community Expert
    May 31, 2020

    That’s definitely free space? 

    How is it formatted? 

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